Job
Description
Role : IT Support Executive (Full-Time) Location : Delhi 3+ Years We are seeking an experienced IT Support Executive to maintain, upgrade, and manage our company's software, hardware, and networks. The ideal candidate will possess strong problem-solving skills, demonstrate resourcefulness, and ensure the smooth and efficient operation of our technology infrastructure. Install, configure, and maintain software, hardware, and networks on local and remote servers, as well as user machines. Monitor system performance and promptly troubleshoot issues, both remotely and locally. Ensure the security and efficiency of IT infrastructure. Automate routine tasks through scripting (PowerShell for Windows, Shell scripting for Linux). Manage multiple cloud platforms such as Jira, JumpCloud or other MDM solutions, O365, and Google Workspace. Conduct asset management and maintain accurate inventory tracking. Prioritize tasks and effectively manage support tickets. Maintain knowledge and apply best practices related to network and information security. Handle IT procurement processes and manage vendor relationships. Oversee the onboarding and offboarding processes for team members. Facilitate audit responses and coordinate to close audit findings promptly. Schedule and conduct regular assessments to test control effectiveness and efficiency. Proven experience as a Desktop Support Engineer, IT Support Engineer, or similar role (3+ years). Strong proficiency in Windows, Ubuntu, and MacOS operating systems. Experience managing cloud platforms, network configurations, and patch management. Knowledge of system security practices, including endpoint protection, data backup, and recovery. Excellent problem-solving and troubleshooting skills. Effective communication skills with conversational-level proficiency in English. Experience with security control frameworks such as SOC 2 and ISO 27001. Administration experience with Atlassian products, particularly Jira ITSM. (ref:hirist.tech) Show more Show less
