Talent Acquisition Partner - Go-to-Market Hiring

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Talent Acquisition Partner - India

Why work for Genesys?

• We are an AI Experience Orchestration cloud software company and global leader, so we want someone that desires to be a part of our fast-paced, innovative culture.
• Work with an experienced team that is focused on making Genesys a talent destination to drive company initiatives.
• Be part of our team of experts that have a passion for hiring in a fun work environment.
• Encourage and influence hiring teams to be pro-active talent scouts.

What this role isn’t:

This isn’t a transactional recruiter job. You are proactive and will own the relationship with the hiring manager and be invested in the candidate experience and the hiring results. This isn’t just about filling jobs.

What this role is:

In this role, the primary responsibilities will include (but are not limited to):

• The Talent Acquisition Partner will work closely with hiring teams to determine recruitment needs and develop a hiring strategy for each role using data and analytics.
• Identify, source, and attract hard to find passive talent using various tools such as AI sourcing (Findem), social media, LinkedIn, and other sourcing techniques.
• Identifies and engages with high-potential candidates through targeted sourcing strategies.
• Creates targeted recruiting and talent engagement campaigns via Findem specifically tailored to nurture pipeline talent and maintain their interest in the company.
• Tracks results of outreach efforts to measure the effectiveness of campaigns and refine communication strategies for optimal candidate engagement.
• Driving all aspects of the recruiting life cycle, becoming an expert within a talent segment that sees engagement and results.
• Ensuring our HR system (Workday) is up-to-date, while actively demonstrating a strong attention to detail throughout the recruiting process.
• Conducting sourcing strategy calls with Hiring Managers and providing talent insights to ensure clarity on the search criteria.
• Working closely with hiring teams and run a strong and smooth process working within our SLA and KPI’s.
• Maintain and promote company policies and procedures pertaining to the established recruitment process.
• Participation in the relevant career fairs, local job fairs, and professional events to support the Company Brand and growth plan.
• Collaborates with stakeholders and provide information on the market trends.
• Compliant to GDPR regulations

What you’ll need to excel in this role:

• Experience managing all aspects of the recruiting process while ensuring our system of record (Workday) is current and aligned to our Service Level Agreement.
• Be a champion for Diversity! Drive DE&I initiatives and help educate managers on the Genesys diversity charter, and the value of diverse candidate slates.
• Competent sourcing skills with the capability to find passive talent within specific talent segments for both technical and non-technical roles. Ability to utilize AI sourcing tools and social media to create and drive social engagement with candidates and hiring teams.
• Experience partnering with business leaders and HR in a highly competitive candidate market. You will lead discussions with hiring teams on best practices in the recruiting process, interviewing, and selection of candidates.
• Ability to think creatively and share ideas to drive innovation, and experience leading projects to enhance the TA process.
• Strong business acumen with high level written and verbal communication.
• Experience and passion for working in a digital SaaS organization.
• Integrity, a positive attitude, creativity, and collaboration will be key to your success in this role.
• Growth mindset, open-minded, proactive, experience effectively working with people from different backgrounds and cultures
• 3+ years of direct search experience.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.