Systems Support Engineer - 2

About Us Creditsafe :

The global business intelligence experts, specialize in business credit checking and all round B2B solutions. As the world’s most used provider of online business credit reports, we’ve changed the way business information is used worldwide through our passion and drive to deliver superior business data. With credit information on over 430 million businesses across the globe, Creditsafe delivers the most accurate and up-to-date information available in an easy-to-use format for businesses of all sizes. All major credit insurers also endorse Creditsafe, meaning our credit scores & limits are one of the most trusted in the industry and can predict almost 70% of all insolvencies up to 12 months in advance. Our investment in creating the world’s most predictive scorecard ensures our clients are aware of potential risks in advance, aiding you to make the right moves to protect yourself and your business. We make our company credit reports as simplified as possible, so everyone in a business can use them without a financial background. Thanks to our ease of use, international reach and continuous improvement of our products, Creditsafe are proud to maintain a 95% customer retention rate. With 26 offices across 16 countries, Creditsafe offer instant access to company credit reports in over 200 countries throughout the world.

Summary :

This role is designed to help improve the support experience for our API customers. We see it helping to provide greater technical capability closer to our customer support teams as we grow our business and appeal to larger companies that need help integrating our API into their business workflows.

Responsibilities:

• Provide Level 3 technical support to Product Support and UK Solutions teams for the Connect API Product.

• Troubleshoot and resolve technical queries by applying expertise in .NET backend (C#, .NET Core, WebAPI, MVC) and frontend (React/AngularJS).

• Coach Product Support and UK Solutions team members on effective troubleshooting techniques and best practices.

• Manage customer expectations and ensure key SLAs are consistently met.

• Become a product expert on the Connect API Product, building knowledge to resolve most queries raised by internal or external users.

• Develop and maintain documentation (FAQs, How-To’s, troubleshooting guides) to aid support teams and customers.

• Design and deliver automation solutions (using .NET, Python, and AWS services) to eliminate manual tasks in customer support.

• Collaborate with API development teams to stay up to date with ongoing development work, leveraging these relationships to resolve complex queries.

Experience:

• Programming experience in one or more high-level languages such as C# (.NET Core, Web API, MVC), Python, or Node.js.

• A track record of troubleshooting and resolving issues in live production environments and implementing strategies to eliminate them.

• Proficiency with REST clients such as Postman for API testing and debugging.

• Experience in a technical operations support role

• Knowledge of AWS CloudWatch/X-Ray – Analysis of dashboards, metrics, traces, and log analytics.

• Experience of using CI/CD platforms such as Azure DevOps

• Experience of using repositories such as GIT

• Experience integrating with RESTful API's

• Proven problem-solving and analytical skills.

• Initiative-taking & uses own initiative.

• Creativity and High standards; develop imaginative solutions without cutting corner

Benefits:

• Competitive Salary.

• Performance Bonus Scheme.

• 20 Days Annual Leave (plus 10 bank holidays).

• Hybrid working model.

• Healthcare & Company Pension.

• Global Company gatherings and events.

• E-learning and excellent career progression opportunities.

• Gratuity

• Parents insurance and accidental insurance.

• Cab for women