Role We are looking for a new mid-level full stack Software Engineer who will work to support existing applications and assist us in our transformation to our new cloud based web and API platforms. Initially working within our Scandinavian development team who use Agile methodologies (Scrum and Kanban) to deliver high quality work to our market in the Nordics. The successful candidate will be a skilled and enthusiastic developer that prides themselves on delivery. Possessing excellent problem solving skills the successful candidate will be adaptable in using different technologies. Data is at the core of the Creditsafe business so it’s imperative that Creditsafe developers are passionate about building scalable solutions. Primary Responsibilities Play a hands on role as part of a Scrum or Kanban team to develop, test and maintain high quality web applications and backend services that fulfil business needs. Help support the team in maintaining existing software and data infrastructure. Write documentation of new processes and products to facilitate knowledge sharing. Strong focus on quality. Define and execute practices such as continuous integration and test driven development to enable the rapid delivery of working code. Managing, tracking and updating any work done within agile software development tools such as JIRA and Azure DevOps. Experience 4 to 10 year’s development experience within a commercial environment. Experience with C# or a similar language (e.g. Java). Experience of Microsoft .NET Stack including .NET Core Experience in implementing REST API’s. Modern JavaScript front-end frameworks such as React, Angular or Vue. Cloud Based Database Systems. DynamoDB, Aurora, MySQL. An understanding of cloud platforms, preferably Azure and AWS Knowledge and experience of Agile development methodologies. Good understanding of GIT. Preferred but not essential Experience with working with systems that scale well. Working in distributed development teams. Knowledge of automated delivery processes. HTML5, CSS3 (SASS), JavaScript (ES6+) Knowledge of microservice architecture. Redux and other state management solutions
Summary Reporting directly to the Service Delivery Lead, the Internal Customer Experience Engineer’s key role is to support end users in all aspects of IT by providing deskside engineering support. The ICE Engineer will have a service desk/customer services background, ideally with experience using an ITSM system. The role requires a good knowledge of Microsoft operating systems and services, and basic knowledge of network support. The role of ICE Engineer involves face-to-face support for users in a deskside capacity, utilizing desktop/network skills to troubleshoot user issues. This includes desk visits, replacing faulty equipment, providing remote hands support in local server rooms, and assisting with day-to-day IT operations onsite in Hyderabad. Daily troubleshooting and incident management will be performed in coordination with Service Desk analysts and Infrastructure Engineers. Excellent communication skills are essential, as this role serves as the face of the IT department and represents Technology both internally and externally. The ability to work independently is also important, given the distributed nature of the team. Main Responsibilities: Build and deploy computers for staff Support IT/AV equipment Log and manage IT tickets using the IT Service Desk system Troubleshoot and resolve issues related to Windows OS and standard software Resolve issues related to AD, Intune & Exchange Ensure ticket handling aligns with ITIL processes Liaise between users, IT, and third-party vendors Document resolutions for knowledge sharing Perform general IT administrative tasks Collaborating with other IT teams on incidents and projects Contribute to the development and adherence to IT standards and processes Provide technical assistance and first-time resolutions for IT requests Offer remote support in server rooms when needed Assist the Service Desk by handling calls and queries where possible Promote continuous improvement and best practices Act as backup for the Service Delivery Lead when required Please note: This list is not exhaustive. Additional responsibilities may be assigned as needed. Core Skills: Provide onsite (and occasional remote) desktop support Take ownership of support tickets, driving resolution Escalate issues to 4th Line Engineers when necessary Experience Required: Strong experience with Windows Desktop Operating Systems Microsoft 365 and/or Azure certification (or working towards it) Familiarity with ITIL-based ticketing systems (ITIL Foundation preferred) Proven customer service experience Some experience in people management is desirable.
About Creditsafe: With the largest owned database supported by a partner network, Creditsafe provides data on 320 million companies in over 100 countries to support its customers in this regard. Creditsafe is scaling business and currently going through a significant growth stage in Ireland. Being a data company, Creditsafe collects and processes large amounts of complex data, received from multiple channels with the only purpose of serving our clients with opportunities to gain actionable insights. Our holistic data aggregation helps our clients to fill the knowledge gaps, influence decision making, and find hidden patterns. About Opportunity: This opportunity is to join a team of highly technically skilled engineers, who are designing Creditsafe web and web services platform with high throughput and scalability as primary goal. Based on the test strategy and approach you will develop, enhance and execute tests that add value to the team’s deliverables. You will act as a primary source of guidance to Junior Test Engineers and Test Engineers in all areas of testing. You will contribute to the existing automation framework by adding tests based on appropriate test scenarios and have practical experience of implementation using established and recognised design patterns. You can confidently communicate test results with your team members and stakeholders using evidence and reports and you act as a mentor and coach to the less experienced members of the test team. You will promote and coach leading practices in test management, design and implementation. You will be part of an Agile team and will effectively contribute to the ceremonies, acting as the quality specialist within that team. You are an influencer and will provide leadership in defining and implementing agreed standards and will actively promote this within your team and the wider development community. The wider Quality Assurance function within Creditsafe work together in driving a culture of quality into the teams acting as knowledge experts on quality. We test throughout the lifecycle and believe that the whole team is responsible for the quality of our deliverables. We implement intelligent automation and are proponents of thinking critically about the features developed by our teams. JOB PROFILE Based on the test strategy you will: • Interrogate and question requirements and assumptions in user stories. • Collaborate with the Agile team throughout the Sprint to produce valuable test scenarios and respond to new information. • Develop, enhance, and execute tests that add value to the team deliverables. • Contribute to the existing automation framework by adding tests based on appropriate test scenarios and design patterns. • Confidently communicate test results with your team members and stakeholders using evidence and reports • Be an advocate for quality and actively promote this within your team and the wider development community in Creditsafe. KEY RESPONSIBILITIES & DUTIES • Support and mentor team members in all aspects of quality. • Develop and maintain test artefacts created using Cypress. • Carry out functional, non-functional and acceptance testing in-line with the test strategy and processes. • Work closely with their Agile team to promote a whole team approach to quality. • Manage and coordinate regression testing as part of the development cycle. • Be the quality specialist within your Agile team, advocate for the appropriate levels of testing and take the initiative to make improvements. • Document approaches and processes that improve the quality effort for use by team members and the wider test function. • Have strong practical knowledge of software testing techniques and the ability to select the correct technique dependent on the problem at hand. • Accurately and concisely document tasks using Azure Dev Ops. • Undertake peer reviews of test artefacts produced by the team. • Communicate progress in an understandable manner to relevant stakeholders. • An understanding of performance testing strategies and how to apply them. • Creation and maintenance of concise and accurate defect reports in line with the established defect process. • Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy • Identifying and resolving issues with the data, such as errors, inconsistencies, or duplication SKILLS AND EXPERIENCE • A good understanding of Agile development methodologies. • Knowledge of ATDD, BDD, Unit testing, Integration testing and Acceptance testing • An ability to read and write Cypress/JavaScript code suitably optimised for automation. A good understanding of the defect management lifecycle. • Practical understanding of AWS Cloud services. • A practical understanding of RESTful APIs, and experience with API testing using a tool such as Postman/Bruno. • A practical knowledge of CI/CD pipelines (Azure Dev Ops preferred) • A good understanding of the SDLC and test activities that can be performed at each phase. • Practical experience of exploratory testing. • An understanding of performance testing strategies and how to apply them. • Practical experience of modern testing frameworks. • Teamwork – Encourages cooperation, collaboration and communication both within their team and the wider test community • Problem Solving – Identifies problems within the team that would threaten the value of the product and seeks solutions by collaboration. BENEFITS • Competitive Salary. • Performance Bonus Scheme. • 20 Days Annual Leave (plus 10 bank holidays). • Hybrid working model. • Healthcare & Company Pension. • Global Company gatherings and events. • E-learning and excellent career progression opportunities. • Gratuity • Parents insurance and accidental insurance. • Cab for women
About Us Creditsafe : The global business intelligence experts, specialize in business credit checking and all round B2B solutions. As the world’s most used provider of online business credit reports, we’ve changed the way business information is used worldwide through our passion and drive to deliver superior business data. With credit information on over 430 million businesses across the globe, Creditsafe delivers the most accurate and up-to-date information available in an easy-to-use format for businesses of all sizes. All major credit insurers also endorse Creditsafe, meaning our credit scores & limits are one of the most trusted in the industry and can predict almost 70% of all insolvencies up to 12 months in advance. Our investment in creating the world’s most predictive scorecard ensures our clients are aware of potential risks in advance, aiding you to make the right moves to protect yourself and your business. We make our company credit reports as simplified as possible, so everyone in a business can use them without a financial background. Thanks to our ease of use, international reach and continuous improvement of our products, Creditsafe are proud to maintain a 95% customer retention rate. With 26 offices across 16 countries, Creditsafe offer instant access to company credit reports in over 200 countries throughout the world. Summary : This role is designed to help improve the support experience for our API customers. We see it helping to provide greater technical capability closer to our customer support teams as we grow our business and appeal to larger companies that need help integrating our API into their business workflows. Responsibilities: • Provide Level 3 technical support to Product Support and UK Solutions teams for the Connect API Product. • Troubleshoot and resolve technical queries by applying expertise in .NET backend (C#, .NET Core, WebAPI, MVC) and frontend (React/AngularJS). • Coach Product Support and UK Solutions team members on effective troubleshooting techniques and best practices. • Manage customer expectations and ensure key SLAs are consistently met. • Become a product expert on the Connect API Product, building knowledge to resolve most queries raised by internal or external users. • Develop and maintain documentation (FAQs, How-To’s, troubleshooting guides) to aid support teams and customers. • Design and deliver automation solutions (using .NET, Python, and AWS services) to eliminate manual tasks in customer support. • Collaborate with API development teams to stay up to date with ongoing development work, leveraging these relationships to resolve complex queries. Experience: • Programming experience in one or more high-level languages such as C# (.NET Core, Web API, MVC), Python, or Node.js. • A track record of troubleshooting and resolving issues in live production environments and implementing strategies to eliminate them. • Proficiency with REST clients such as Postman for API testing and debugging. • Experience in a technical operations support role • Knowledge of AWS CloudWatch/X-Ray – Analysis of dashboards, metrics, traces, and log analytics. • Experience of using CI/CD platforms such as Azure DevOps • Experience of using repositories such as GIT • Experience integrating with RESTful API's • Proven problem-solving and analytical skills. • Initiative-taking & uses own initiative. • Creativity and High standards; develop imaginative solutions without cutting corner Benefits: • Competitive Salary. • Performance Bonus Scheme. • 20 Days Annual Leave (plus 10 bank holidays). • Hybrid working model. • Healthcare & Company Pension. • Global Company gatherings and events. • E-learning and excellent career progression opportunities. • Gratuity • Parents insurance and accidental insurance. • Cab for women
ABOUT US: Creditsafe, the global business intelligence experts, specializes in business credit checking and all round B2B solutions. As the world’s most used provider of online business credit reports, we’ve changed the way business information is used worldwide through our passion and drive to deliver superior business data. With credit information on over 365 million businesses across the globe, Creditsafe delivers the most accurate and up-to-date information available in an easy-to-use format for businesses of all sizes. All major credit insurers also endorse Creditsafe, meaning our credit scores & limits are one of the most trusted in the industry and can predict almost 70% of all insolvencies up to 12 months in advance. Our investment in creating the world’s most predictive scorecard ensures our clients are aware of potential risks in advance, aiding you to make the right moves to protect yourself and your business. We make our company credit reports as simplified as possible, so everyone in a business can use them without a financial background. Thanks to our ease of use, international reach, and continuous improvement of our products, Creditsafe are proud to maintain a 95% customer retention rate. The Team Our Platform Engineering team is building the foundations that empower our engineers to deliver value to customers at speed and scale. We’re developing an internal developer platform that enables self-service and zero-touch operations, helping teams ship faster and more reliably. Our work spans across AWS and Azure, with a strong focus on infrastructure-as-code using Terraform, and robust CI/CD pipelines powered by Azure DevOps. We’re on a mission to reduce friction, increase deployment velocity, and give engineers the autonomy to focus on what matters most, delivering great products. If you’re passionate about developer experience, automation, and building scalable platforms, you’ll feel right at home here. Job Profile As a Platform Engineer, navigate the path of reliability and maintainability of our cloud platforms, ensuring stellar availability, performance, and security, while being enveloped by a team renowned for its superb technical proficiency and delivery of mission-critical infrastructure. Key Responsibilities: Spearhead the construction, scaling, and securing of Creditsafe’s cloud infrastructure, ensuring it robustly supports the development team. Forge collaborations with software engineers to meticulously define platform requirements and navigate product and platform choices. Amplify platform performance and developer experience through the strategic utilization of various cloud services and technologies. Implement sophisticated automation, diligent monitoring, and infrastructure-as-code deployments. Ensure stringent adherence to security and data protection standards across the platform. Troubleshoot platform issues and orchestrate with the development team for smooth code deployment. Participate in on-call rotations, safeguarding platform stability and minimizing downtime. Qualifications: A minimum of 6 years of experience as a Platform/DevOps or a similar role. Familiarity with cloud services, preferably AWS, and containerization technologies like Docker, ECS. Proficiency in at least one scripting language, preferably Python. Experience in implementing CI/CD pipelines and automation workflows. Acquaintance with at least one infrastructure as code tool (such as Terraform, AWS CloudFormation). Experience with monitoring and alerting platforms (e.g., site24x7). Demonstrate collaborative skills through examples of cross-functional projects with development and security teams. Commitment to continuous learning and keeping up with emerging technologies in the cloud and Platform landscape. Benefits: Competitive Salary. Performance Bonus Scheme. 20 Days Annual Leave (plus 10 bank holidays). Hybrid working model. Healthcare & Company Pension. Global Company gatherings and events. E-learning and excellent career progression opportunities. Gratuity Parents insurance and accidental insurance. Cab for women