Systems Enginner

Description

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

As a Systems Engineer, you will provide advanced-level support for desktop systems beyond the scope of L1/L2 engineers, with a strong emphasis on data centre infrastructure. This includes managing and maintaining servers, storage systems, operating systems, monitoring tools, enterprise backup solutions, and file/print servers. You will be responsible for ensuring the stability, reliability, and performance of core IT infrastructure, as well as handling server hardware, troubleshooting, asset tracking, inventory management, and maintaining warranty and AMC records. Additional responsibilities may be assigned based on operational needs.

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

The System Engineer has the following responsibilities:

• Resolve complex end-user issues escalated beyond L1/L2 support.
• Manage and maintain server hardware, including installation, upgrades, and vendor coordination.
• Administer and optimize Windows and Linux operating systems across desktops and servers.
• Maintain and troubleshoot VMware infrastructure including ESXi, vCenter, and virtual networking.
• Support enterprise applications such as Office 365, Empower, NuGenesis, and LMS (preferred).
• Manage backup solutions like Commvault, Veeam, or NetBackup, including monitoring and recovery (preferred).
• Assist in provisioning and maintaining enterprise storage systems like NetApp, Hitachi, or Dell EMC (preferred).
• Configure and support file and print servers, including access controls and performance tuning (preferred).
• Maintain IT asset and inventory records including hardware/software lifecycle and AMC tracking (preferred).
• Collaborate across teams, adapt to new technologies, and take on evolving IT responsibilities.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• Bachelor’s degree in computer science or relevant field with eight years of experience in systems administration, virtualization, storage & backups technologies
• Must understand ITIL or similar service delivery or service management methodology.
• Excellent communication skills and attention to detail
• Experience working with ServiceNow
• Must be able to work with minimal supervision

Supervisory Responsibilities

None, this is an individual contributor role.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written