System Support Specialist

Systems Administrator (Microsoft / Intune Specialist)

Location:

Type:

Company Description

SGSN Associates is a fast-growing software consultancy and IT services firm, partnering with clients across North America to deliver robust, scalable solutions. We’re known for our technical expertise, proactive support, and dedication to long-term client success.

Role Overview

Systems Administrator

Key Responsibilities

• Microsoft 365 & Intune Administration

• Configure and manage Microsoft 365 tenant, including Azure AD user/groups, Exchange Online, and SharePoint.

• Enroll, configure, and monitor corporate devices via Microsoft Intune: policy creation, compliance reporting, and application deployment.
• Implement Conditional Access, MFA, and security baselines to safeguard our cloud environment.

• System Administration & Maintenance

• Install, configure, and maintain on-prem Windows Server and Linux systems, virtualization hosts, and network devices.

• Apply OS patches, firmware updates, and enforce security hardening in line with best practices.

• Technical Support & Troubleshooting

• Respond to tickets during EST hours, diagnosing hardware, software, networking, and cloud-service issues.

• Coordinate escalations with third-party vendors and Microsoft support to resolve complex incidents.

• Monitoring, Backup & Recovery

• Deploy and manage monitoring platforms (e.g., Nagios, Zabbix) alongside Azure Monitor for cloud resources.

• Maintain backup strategies for on-prem systems and cloud workloads; perform regular restore exercises.

• Documentation & Collaboration

• Create and update system documentation, SOPs, and user guides for both technical teams and end-users.

• Communicate status updates, change notifications, and project plans clearly to stakeholders across time zones.

Qualifications

• 2+ years

  of professional experience in system administration, with a strong focus on Microsoft 365/Azure AD and Intune.
• Proven track record managing Windows Server and Linux environments.
• Deep understanding of Microsoft cloud security features: Conditional Access, Intune compliance, MFA.
• Excellent analytical, troubleshooting, and time-management skills.
• Outstanding verbal and written communication—comfortable supporting U.S. teams during EST hours.
• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.

Why SGSN Associates?

• Global Impact:

  Support critical cloud and on-prem infrastructure for U.S. clients.

• Skill Growth:

  Deepen expertise in Microsoft cloud, security, and enterprise device management.

• Team Culture:

  Work alongside seasoned engineers in an onsite, collaborative environment.