System Support Engineer

We're looking for an enthusiastic and proactive professional to provide hands-on IT support, from first-level assistance to more complex hardware and software troubleshooting. In this role, you'll ensure the smooth operation of our systems and networks while delivering timely, high-quality support to colleagues.

If you're eager to learn, passionate about technology, and thrive on solving technical challenges, we'd love to have you on our team.

Who are we?

Travix is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama and Flugladen. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over various countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is 'the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers' best end-to-end booking experience. With a strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling.

Key responsibilities:

Technical Support and Troubleshooting

• Be the first point of contact to resolve user inquiries and issues through ticketing systems, chats, emails, or in person.
• Handle complex IT problems involving hardware, software, and networks to minimize downtime.

System Maintenance and Upgrades

• Regularly update servers and networks to ensure optimal performance and security.

Project Management

• Lead IT projects by planning, executing, and overseeing tasks to ensure completion on schedule and budget friendly

User Assistance

• Meeting Tools: Ensure audio-visual equipment is always ready. Be the go-to for Zoom and other conferencing tools.
• Train users on new tech and systems and provide security awareness
• Keep a detailed log of user issues and solutions in the Jira Service Desk

Performance Monitoring

• Monitor system performance and recommend improvements.

Network Support

• Support LAN, WAN, and wireless networks. Resolve connectivity issues and work with senior IT staff on complex problems.

Collaboration

• Work with IT teams on projects and upgrades. Build strong relationships with vendors to solve technical challenges.

Compliance

• Ensure IT practices meet industry standards and stay updated on new technologies.

Documentation

• Keep detailed records of IT systems, processes, and incidents for knowledge sharing and decision-making.

What you bring to the table:

• Education/Experience: Degree in IT/Computer Science or equivalent hands-on experience
• Technical Experience: Extensive experience in technical support or IT helpdesk roles, demonstrating a strong track record in resolving complex issues.
• Operating Systems Proficiency: In-depth knowledge of Windows and Mac operating systems, along with expertise in common software applications.
• Communication: Clear, user-friendly communicator with excellent English skills
• Proactive Attitude: Comfortable working independently and as part of a team
• Technical Tools, OS Security & networking:
  Familiarity with Google Workspace (GSuite), understanding of SAML SSO, Active Directory, Windows, Mac OS, understanding of network and network diagnostics
• Security Focused: Familiarity with IT best practices, security protocols, and endpoint protection

What can you expect:

• Become part of a multinational team of specialists to inspire and support you!
• We love to hear your ideas, so there is a good deal of room to be creative and build your legacy.
• The chance to work flexibly
• Appealing incentives and perks
• A helpful, global team in a welcoming atmosphere
• Prospects for growth and development
• Rotational Shift, including night shift.

Benefits:

• Transport: Free transportation with door to door pick up and drop facility round the clock.
• Medical Insurance for Self, Spouse, Children & Parents/ Parents-in-law
• Personal Accident and Term Life Policy for employee
• World Class Facility - Cafeteria, Gym and break-out zones
• Special events such as Fruit Day, Fun Day, and social activity celebrations are organized.
  
• Parental leave is also provided.

Make your career at Travix

Ready to start your own Travix journey?

Think you have what it takes? Then, we would love to hear from you.