About Travix Travix is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama and Flugladen. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over various countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is ‘the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers' best end-to-end booking experience. With a strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling. Job Purpose As a Customer Advisor, you will answer mostly air-related questions from customers via phone, email and chat. These questions require you to update, change or cancel existing bookings. You will focus on delivering qualitative support that focuses on first contact resolution, while maintaining the required level of support cases handled per day (your productivity). Your Responsibility Provide excellent customer support via phone, email and chat channels. Processing changes and cancellations of existing bookings. Providing support on general inquiries such as online check-in, luggage, travel documents, etc. What you bring to the table Experience in Customer Service is preferred Previous experience as an Online Travel Agent is a plus You have the ability to quickly adapt to rapidly evolving and changing business priorities. You have excellent communication skills and the perseverance to find the right answers to your questions. You are computer savvy with the ability to navigate between multiple systems and web browsers, and have a great eye for details. Fluent written and spoken English is essential. You are available to work on weekends, bank holidays, and you possess a professional and friendly attitude towards customers and colleagues Experience in a multinational company and working with different cultures and/or countries is a plus. What you can expect Rotational shifts including Night Shift - 5 days working Opportunity to work in flexible working. Attractive rewards and benefits. Supportive team, international and friendly environment. Opportunity to develop Benefits Transport: Free transportation with door-to-door pickup and drop facility round the clock. Medical Insurance for Self, Spouse, Children & Parents/ Parents-in-law Personal Accident and Term Life Policy for employee World Class Facility - Cafeteria and break-out zones Hybrid way of working Ready to start your own Travix journey? Make your career at Travix! If you share the same values as we do, you are just as passionate and ready to build your own legacy, we would love to hear from you! Show more Show less
Role Overview: As a Customer Advisor at Travix, you will be responsible for providing excellent customer support via phone, email, and chat channels. Your main tasks will include processing changes and cancellations of existing bookings, as well as offering assistance on general inquiries related to air travel. Key Responsibilities: - Provide excellent customer support via phone, email, and chat channels. - Process changes and cancellations of existing bookings. - Offer support on general inquiries such as online check-in, luggage, travel documents, etc. Qualifications Required: - Experience in Customer Service is preferred. - Previous experience as an Online Travel Agent is a plus. - Ability to quickly adapt to rapidly evolving business priorities. - Excellent communication skills and the ability to find the right answers. - Computer savvy with the ability to navigate multiple systems and web browsers. - Fluent in written and spoken English. - Willingness to work on weekends and bank holidays with a professional and friendly attitude. - Experience in a multinational company and working with different cultures is a plus. Additional Company Details: Travix is a leading global online travel agency managing various travel-focused websites under different brand names. The company is part of the Trip.com Group, providing an international playground for employees to impact the future of traveling. With a global mindset and a focus on delivering the best booking experience to customers, Travix offers attractive rewards and benefits, a supportive team, and an international and friendly environment. Employees can expect rotational shifts, including night shifts, flexible working options, and opportunities for personal and professional development. The company also provides benefits such as free transportation, medical insurance, personal accident coverage, and a world-class facility with cafeteria and break-out zones. If you are ready to embark on your own Travix journey and share the company's values of passion and innovation, consider joining the team and building your legacy with Travix.,
Role Overview: As a Customer Advisor at Travix, your main responsibility will be to provide excellent customer support via phone, email, and chat channels. You will be handling air-related questions from customers, processing changes and cancellations of existing bookings, and assisting with general inquiries such as online check-in, luggage, and travel documents. Your focus will be on delivering qualitative support with a high level of first contact resolution while meeting the required support cases handled per day. Key Responsibilities: - Provide excellent customer support via phone, email, and chat channels. - Process changes and cancellations of existing bookings. - Assist customers with general inquiries such as online check-in, luggage, and travel documents. Qualifications Required: - Experience in Customer Service is preferred. - Previous experience as an Online Travel Agent is a plus. - Ability to quickly adapt to rapidly evolving business priorities. - Excellent communication skills and the ability to find the right answers to customer questions. - Computer savvy with the ability to navigate between multiple systems and web browsers. - Fluent written and spoken English is essential. - Availability to work on weekends and bank holidays with a professional and friendly attitude. - Experience in a multinational company and working with different cultures or countries is a plus. Additional Company Details: Travix offers rotational shifts, including night shifts with a 5-day working week, flexible working opportunities, attractive rewards and benefits, a supportive team, international and friendly environment, and room for development. The annual CTC ranges between 3lpa - 3.8lpa. The company also provides benefits such as free transportation with door-to-door pickup and drop facility round the clock, medical insurance for self, spouse, children, and parents/parents-in-law, personal accident and term life policy for employees, and world-class facilities including a cafeteria and break-out zones. If you are passionate and ready to embark on your own Travix journey, join the team and make your career at Travix!,
We're looking for an enthusiastic and proactive professional to provide hands-on IT support, from first-level assistance to more complex hardware and software troubleshooting. In this role, you'll ensure the smooth operation of our systems and networks while delivering timely, high-quality support to colleagues. If you're eager to learn, passionate about technology, and thrive on solving technical challenges, we'd love to have you on our team. Who are we? Travix is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama and Flugladen. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over various countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is 'the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers' best end-to-end booking experience. With a strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling. Key responsibilities: Technical Support and Troubleshooting Be the first point of contact to resolve user inquiries and issues through ticketing systems, chats, emails, or in person. Handle complex IT problems involving hardware, software, and networks to minimize downtime. System Maintenance and Upgrades Regularly update servers and networks to ensure optimal performance and security. Project Management Lead IT projects by planning, executing, and overseeing tasks to ensure completion on schedule and budget friendly User Assistance Meeting Tools: Ensure audio-visual equipment is always ready. Be the go-to for Zoom and other conferencing tools. Train users on new tech and systems and provide security awareness Keep a detailed log of user issues and solutions in the Jira Service Desk Performance Monitoring Monitor system performance and recommend improvements. Network Support Support LAN, WAN, and wireless networks. Resolve connectivity issues and work with senior IT staff on complex problems. Collaboration Work with IT teams on projects and upgrades. Build strong relationships with vendors to solve technical challenges. Compliance Ensure IT practices meet industry standards and stay updated on new technologies. Documentation Keep detailed records of IT systems, processes, and incidents for knowledge sharing and decision-making. What you bring to the table: Education/Experience: Degree in IT/Computer Science or equivalent hands-on experience Technical Experience: Extensive experience in technical support or IT helpdesk roles, demonstrating a strong track record in resolving complex issues. Operating Systems Proficiency: In-depth knowledge of Windows and Mac operating systems, along with expertise in common software applications. Communication: Clear, user-friendly communicator with excellent English skills Proactive Attitude: Comfortable working independently and as part of a team Technical Tools, OS Security & networking: Familiarity with Google Workspace (GSuite), understanding of SAML SSO, Active Directory, Windows, Mac OS, understanding of network and network diagnostics Security Focused: Familiarity with IT best practices, security protocols, and endpoint protection What can you expect: Become part of a multinational team of specialists to inspire and support you! We love to hear your ideas, so there is a good deal of room to be creative and build your legacy. The chance to work flexibly Appealing incentives and perks A helpful, global team in a welcoming atmosphere Prospects for growth and development Rotational Shift, including night shift. Benefits: Transport: Free transportation with door to door pick up and drop facility round the clock. Medical Insurance for Self, Spouse, Children & Parents/ Parents-in-law Personal Accident and Term Life Policy for employee World Class Facility - Cafeteria, Gym and break-out zones Special events such as Fruit Day, Fun Day, and social activity celebrations are organized. Parental leave is also provided. Make your career at Travix Ready to start your own Travix journey? Think you have what it takes? Then, we would love to hear from you.
Role Overview: You will play a crucial role in providing hands-on IT support, ranging from first-level assistance to resolving complex hardware and software issues. Your responsibilities will include ensuring the smooth operation of systems and networks while delivering high-quality support to colleagues. If you are enthusiastic about technology, enjoy solving technical challenges, and are eager to learn, this role is perfect for you. Key Responsibilities: - Technical Support and Troubleshooting: - Serve as the initial point of contact to address user inquiries and issues via ticketing systems, chats, emails, or in person. - Handle complex IT problems related to hardware, software, and networks to minimize downtime. - System Maintenance and Upgrades: - Regularly update servers and networks to maintain optimal performance and security. - Project Management: - Lead IT projects by planning, executing, and overseeing tasks to ensure timely and budget-friendly completion. - User Assistance: - Ensure audio-visual equipment readiness, particularly for Zoom and other conferencing tools. - Train users on new technologies and systems while promoting security awareness. - Maintain a detailed log of user issues and solutions in the Jira Service Desk. - Performance Monitoring: - Monitor system performance and provide recommendations for improvements. - Network Support: - Assist in supporting LAN, WAN, and wireless networks, resolving connectivity issues, and collaborating with senior IT staff on complex problems. - Collaboration: - Work with IT teams on various projects and upgrades, establishing strong relationships with vendors to address technical challenges. - Compliance: - Ensure adherence to industry standards in IT practices and stay updated on new technologies. - Documentation: - Maintain detailed records of IT systems, processes, and incidents for knowledge sharing and decision-making. Qualification Required: - Education/Experience: Degree in IT/Computer Science or equivalent hands-on experience. - Technical Experience: Extensive background in technical support or IT helpdesk roles, with a proven track record in resolving complex issues. - Operating Systems Proficiency: In-depth knowledge of Windows and Mac operating systems, along with expertise in common software applications. - Communication: Excellent English skills with a clear and user-friendly communication style. - Proactive Attitude: Comfortable working both independently and as part of a team. - Technical Tools, OS Security & Networking: - Familiarity with Google Workspace (GSuite), understanding of SAML SSO, Active Directory, Windows, Mac OS, and network diagnostics. - Security Focus: Knowledge of IT best practices, security protocols, and endpoint protection. Company Overview: Travix is a global online travel agency managing various travel-focused websites under different brand names. As part of the Trip.com Group, Travix operates in numerous countries across five continents. The company aims to provide the best end-to-end booking experience for customers and employees by integrating passionate people, global partners, cutting-edge technology, and an innovative platform. Note: Additional details about the company were not included in the provided job description.,