About Travix Travix is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama and Flugladen. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over various countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is ‘the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers' best end-to-end booking experience. With a strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling. Job Purpose As a Customer Advisor, you will answer mostly air-related questions from customers via phone, email and chat. These questions require you to update, change or cancel existing bookings. You will focus on delivering qualitative support that focuses on first contact resolution, while maintaining the required level of support cases handled per day (your productivity). Your Responsibility Provide excellent customer support via phone, email and chat channels. Processing changes and cancellations of existing bookings. Providing support on general inquiries such as online check-in, luggage, travel documents, etc. What you bring to the table Experience in Customer Service is preferred Previous experience as an Online Travel Agent is a plus You have the ability to quickly adapt to rapidly evolving and changing business priorities. You have excellent communication skills and the perseverance to find the right answers to your questions. You are computer savvy with the ability to navigate between multiple systems and web browsers, and have a great eye for details. Fluent written and spoken English is essential. You are available to work on weekends, bank holidays, and you possess a professional and friendly attitude towards customers and colleagues Experience in a multinational company and working with different cultures and/or countries is a plus. What you can expect Rotational shifts including Night Shift - 5 days working Opportunity to work in flexible working. Attractive rewards and benefits. Supportive team, international and friendly environment. Opportunity to develop Benefits Transport: Free transportation with door-to-door pickup and drop facility round the clock. Medical Insurance for Self, Spouse, Children & Parents/ Parents-in-law Personal Accident and Term Life Policy for employee World Class Facility - Cafeteria and break-out zones Hybrid way of working Ready to start your own Travix journey? Make your career at Travix! If you share the same values as we do, you are just as passionate and ready to build your own legacy, we would love to hear from you! Show more Show less
Role Overview: As a Customer Advisor at Travix, you will be responsible for providing excellent customer support via phone, email, and chat channels. Your main tasks will include processing changes and cancellations of existing bookings, as well as offering assistance on general inquiries related to air travel. Key Responsibilities: - Provide excellent customer support via phone, email, and chat channels. - Process changes and cancellations of existing bookings. - Offer support on general inquiries such as online check-in, luggage, travel documents, etc. Qualifications Required: - Experience in Customer Service is preferred. - Previous experience as an Online Travel Agent is a plus. - Ability to quickly adapt to rapidly evolving business priorities. - Excellent communication skills and the ability to find the right answers. - Computer savvy with the ability to navigate multiple systems and web browsers. - Fluent in written and spoken English. - Willingness to work on weekends and bank holidays with a professional and friendly attitude. - Experience in a multinational company and working with different cultures is a plus. Additional Company Details: Travix is a leading global online travel agency managing various travel-focused websites under different brand names. The company is part of the Trip.com Group, providing an international playground for employees to impact the future of traveling. With a global mindset and a focus on delivering the best booking experience to customers, Travix offers attractive rewards and benefits, a supportive team, and an international and friendly environment. Employees can expect rotational shifts, including night shifts, flexible working options, and opportunities for personal and professional development. The company also provides benefits such as free transportation, medical insurance, personal accident coverage, and a world-class facility with cafeteria and break-out zones. If you are ready to embark on your own Travix journey and share the company's values of passion and innovation, consider joining the team and building your legacy with Travix.,