Job
Description
Roles and Responsibilities:
Certifications ACP-620/ACP-420/ACP-610/ACP-600/ACP-300/ACP-400/ACP-500 Candidates with any two certifications preferred.We are looking for an Atlassian Administrator to join the Development operations team! As amember of the Development operations team, you will play a critical role in managingand developing the Atlassian ecosystem.You will collaborate with a wide range of business stakeholders to create solutions within theAtlassian toolset and be the strategic end-to-end owner of all Atlassian services. Atlassianapplications that we use includes Jira DC, Jira Cloud, Confluence and Jira Service management.
Skills:
Candidates with experience in migrating Jira and Confluence from Server/DC to cloud are preferred.Administration of Atlassian Jira Data Centre [including Jira Service Management(JSM)]and Atlassian Confluence.Experience in creating Jira projects, Issue type, Issue type schemes, screens, screenschemes, Issue type screen schemes, workflows, issue type workflow schemes, fieldconfiguration schemes, permission schemes, Notification schemes, Priorities, addingusers to roles.Customisation of Issue security Schemes for different projects for different levels.Custom fields creation and adding the context to the projects for reflecting the fields forrespective issue types or screens. How you will add new context to new custom fields orexisting custom fields.Perform the duties of JIRA maintenance, administration, upgrades, migrations andenhancements. Support the development, production, and disaster recoveryenvironments.Provide day to day admin support including performance tuning, verifying backups, andre-indexing applications.Ability to meet with business leads to gather requirements and deploy new projects onJira and JSM.Perform periodic data refreshes against the development environments.Support and troubleshoot integrations between Jira and development tools such as Git,BitBucket, Salesforce, Freshdesk, Bamboo and Gitlab etc.Ensure Atlassian platforms are highly secure by implementing best-practice hardeningstandards.Design custom JIRA workflow(Advanced workflows) for different issue types to assist inautomation of build and continuous integration workflow.Manage the changes to workflows and fields, JQL scripting and reporting. ImplementAtlassian tooling to support portfolio management (Roadmaps)Investigate, diagnose, & remediate Jira & Confluence performance & stability issues.Develop metrics, dashboards, and advanced filters in Jira to provide end users andbusiness leadership with meaningful operational / performance metrics andstatus reports.Strong understanding for Atlassian products, plug-ins, and roadmap features forfuture enhancements to support business objectives.Strong Atlassian cloud configuration experience, including workflows, fields,screens, permissions, and notifications. Knowledge of Jira REST API or other RESTbased web services.Knowledge of third-party customisation add-ons (JEMH, Time to SLA, ScriptRunner,Automation for JIRA, JMWE, Portfolio for Jira(Advanced Road maps), Custom Charts forJira, SAML, Test rail for Jira Test management, Gantt chart, pivot reports,Skills to develop solutions for integration with other tools, automate manualprocesses, data migration routines and extract data for reporting and analyticalpurposes.Experience in working with indexable datastores. Experience in working with CI/CD tools(e.g., Jenkins) Understanding in Linux server command line trouble shooting utilitiesExperience in working with relational databases (MySQL).Strong understanding of Software development methodologies (e.g., SAFe,Agile, Scrum) from an I.T perspective and a business perspective.Migration and Upgradation experience. Should be able to explain the steps and work inthe migration and Upgradation process.External integrations like SAML, Service Desk, Service Now, Confluence, Opsgenie, Jenkins, GitHub, Slack, Zendesk, Trello, Jenkins.Email integration with Jira, Confluence etc.Knowledge of Webhooks and APIs
Qualifications & Experience:
Bachelor's degree in computer science, information technology, or related field(Equivalent work experience will be accepted in place of the education requirement)5+ years of experience with deep hands-on expertise with Atlassian product suite (JiraData centre (on-prem) and Cloud, Confluence Data centre (on-prem) and Cloud, ServiceManagement, and supporting 3rd party add-ons (Tempo, Script Runner, Service Rocket,Zephyr, etc.)Candidates with experience in migrating Jira and Confluence from Server/DC to cloudare preferred.Candidates with working knowledge of hosting and managing Jira/Confluence DC on MSAzure are preferred.Experience with configuring and supporting integration using development tools on JiraDemonstrate good interpersonal skills and communication, both written and spoken.Atlassian Jira & Confluence certifications a plus.Conceptual and practical understanding of SDLC, ITIL and Agile Frameworks is also aplus.Working knowledge of ITSM/ITIL methodologies (ITIL v4 desirable), Scrum master orsimilar experience with knowledge of SAFe.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
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