The ideal candidate for this position should possess strong communication skills and preferably have experience in international processes. A bachelor's degree is mandatory for this role, and we welcome applications from both fresh graduates and experienced candidates. Previous experience in voice processes would be advantageous, and candidates must be willing to work in rotational shifts. Qualifications and Skills: - Excellent verbal and written communication abilities. - Strong problem-solving skills. - Empathy and patience in customer interactions. - Adaptability to changing situations. - Proficient in active listening. - Effective time management skills. - Ability to resolve conflicts appropriately. Key Responsibilities: - Deliver exceptional customer service via phone, email, and chat. - Assist customers with inquiries related to their accounts and facilitate issue resolution. - Address customer complaints by providing suitable solutions. - Ensure customer satisfaction by building rapport and understanding individual needs. - Maintain accurate records of customer interactions and transactions. Desired Skills and Experience: - Proficient communication skills. - Strong problem-solving capabilities. - Demonstrated empathy and patience. This is a full-time position with benefits including health insurance, paid sick time, and Provident Fund. The work schedule is Monday to Friday, and proficiency in English is preferred. The work location is in person. If you are interested in this opportunity, please speak with the employer at +91 9123342876.,
Key Responsibilities: Install, configure, and maintain Windows/Linux-based servers , desktops, and network equipment. Manage day-to-day IT support tasks including user setup, hardware troubleshooting, and network monitoring. Set up, configure, and maintain dialer systems (e.g., VICIdial , GoAutoDial , or similar). Monitor dialer performance and troubleshoot issues related to call drops, agent connectivity, and server load. Manage user access, extensions, and campaigns on dialer platforms. Handle VoIP-related configurations and coordinate with telecom providers. Ensure data backups, system updates, and security patches are regularly applied. Document configurations, procedures, and logs for system and dialer setups. Required Skills: Strong knowledge of System Administration (Windows & Linux OS). Experience with dialer systems like VICIdial, GoAutoDial, etc. Understanding of VoIP, SIP, and Asterisk-based systems . Familiarity with networking concepts – IP, DNS, DHCP, VPN, firewalls. Ability to troubleshoot server and system performance issues. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Provident Fund Experience: elementor: 1 year (Preferred) Work Location: In person
Key Responsibilities: Manage the complete recruitment life cycle from sourcing to onboarding. Understand hiring requirements for IT and Non-IT roles across departments. Source suitable candidates through various channels: job portals, LinkedIn, social media, employee referrals, etc. Screen resumes, conduct initial interviews, and schedule technical/managerial interviews. Maintain and update candidate records in the applicant tracking system (ATS). Coordinate with hiring managers to define role requirements and timelines. Ensure timely closures of open positions as per defined targets and SLAs. Build and maintain a strong talent pipeline for current and future hiring needs. Follow up with candidates post-interview and manage offer rollouts and joining formalities. Provide regular reports and updates on hiring status and challenges to HR leadership. Preferred Skills: Experience in working with staffing agencies or consulting firms is a plus. Knowledge of employer branding strategies. Familiarity with HR analytics and data-driven recruitment. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Work Location: In person