The ideal candidate for this position should possess strong communication skills and preferably have experience in international processes. A bachelor's degree is mandatory for this role, and we welcome applications from both fresh graduates and experienced candidates. Previous experience in voice processes would be advantageous, and candidates must be willing to work in rotational shifts. Qualifications and Skills: - Excellent verbal and written communication abilities. - Strong problem-solving skills. - Empathy and patience in customer interactions. - Adaptability to changing situations. - Proficient in active listening. - Effective time management skills. - Ability to resolve conflicts appropriately. Key Responsibilities: - Deliver exceptional customer service via phone, email, and chat. - Assist customers with inquiries related to their accounts and facilitate issue resolution. - Address customer complaints by providing suitable solutions. - Ensure customer satisfaction by building rapport and understanding individual needs. - Maintain accurate records of customer interactions and transactions. Desired Skills and Experience: - Proficient communication skills. - Strong problem-solving capabilities. - Demonstrated empathy and patience. This is a full-time position with benefits including health insurance, paid sick time, and Provident Fund. The work schedule is Monday to Friday, and proficiency in English is preferred. The work location is in person. If you are interested in this opportunity, please speak with the employer at +91 9123342876.,
Key Responsibilities: Install, configure, and maintain Windows/Linux-based servers , desktops, and network equipment. Manage day-to-day IT support tasks including user setup, hardware troubleshooting, and network monitoring. Set up, configure, and maintain dialer systems (e.g., VICIdial , GoAutoDial , or similar). Monitor dialer performance and troubleshoot issues related to call drops, agent connectivity, and server load. Manage user access, extensions, and campaigns on dialer platforms. Handle VoIP-related configurations and coordinate with telecom providers. Ensure data backups, system updates, and security patches are regularly applied. Document configurations, procedures, and logs for system and dialer setups. Required Skills: Strong knowledge of System Administration (Windows & Linux OS). Experience with dialer systems like VICIdial, GoAutoDial, etc. Understanding of VoIP, SIP, and Asterisk-based systems . Familiarity with networking concepts – IP, DNS, DHCP, VPN, firewalls. Ability to troubleshoot server and system performance issues. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Provident Fund Experience: elementor: 1 year (Preferred) Work Location: In person
Key Responsibilities: Manage the complete recruitment life cycle from sourcing to onboarding. Understand hiring requirements for IT and Non-IT roles across departments. Source suitable candidates through various channels: job portals, LinkedIn, social media, employee referrals, etc. Screen resumes, conduct initial interviews, and schedule technical/managerial interviews. Maintain and update candidate records in the applicant tracking system (ATS). Coordinate with hiring managers to define role requirements and timelines. Ensure timely closures of open positions as per defined targets and SLAs. Build and maintain a strong talent pipeline for current and future hiring needs. Follow up with candidates post-interview and manage offer rollouts and joining formalities. Provide regular reports and updates on hiring status and challenges to HR leadership. Preferred Skills: Experience in working with staffing agencies or consulting firms is a plus. Knowledge of employer branding strategies. Familiarity with HR analytics and data-driven recruitment. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Work Location: In person
As a Business Development Associate at Techno Exponent in Kolkata, your primary focus will be on proactive lead generation through cold calling and strategic business development activities. You will play a crucial role in building strong client relationships, managing the sales pipeline, and driving revenue growth. Your proactive and persistent approach will be essential in this outbound sales role. Key Responsibilities: - Proactively identify and develop potential leads through targeted cold calling campaigns, effectively pitching our IT solutions to prospective business owners. - Convert qualified leads into new clients, achieving and exceeding sales targets. - Build and maintain a robust sales pipeline, tracking progress and ensuring timely follow-up with prospects. - Demonstrate a strong understanding of IT industry terms and technology solutions such as cloud services, software development, and web development. Qualifications: - Proven experience (minimum 2 years preferred) in business development, sales, or related fields, with a strong focus on outbound sales. - Minimum 1 year of experience in business development. - Experience in cold calling or working in a BPO, specifically with website sales. - Excellent communication, presentation, and negotiation skills. - Fluency in English is required. In addition to the above responsibilities and qualifications, Techno Exponent offers the following benefits to its employees: - Health insurance - Paid sick time - Provident Fund This is a full-time on-site role with a work schedule from Monday to Friday. If you have at least 1 year of experience in lead generation, this position could be a great fit for you. Join our team and take your career to the next level in the vibrant city of Kolkata.,
As an IT Support Specialist at our company, your main responsibilities will include: - Installing, configuring, and maintaining Windows/Linux-based servers, desktops, and network equipment. - Managing day-to-day IT support tasks such as user setup, hardware troubleshooting, and network monitoring. - Setting up, configuring, and maintaining dialer systems like VICIdial, GoAutoDial, or similar. - Monitoring dialer performance and troubleshooting issues related to call drops, agent connectivity, and server load. - Managing user access, extensions, and campaigns on dialer platforms. - Handling VoIP-related configurations and coordinating with telecom providers. - Ensuring data backups, system updates, and security patches are regularly applied. - Documenting configurations, procedures, and logs for system and dialer setups. In order to succeed in this role, you will need to have the following qualifications: - Strong knowledge of System Administration with expertise in Windows & Linux OS. - Experience working with dialer systems such as VICIdial, GoAutoDial, etc. - Understanding of VoIP, SIP, and Asterisk-based systems. - Familiarity with networking concepts including IP, DNS, DHCP, VPN, and firewalls. - Ability to troubleshoot server and system performance issues effectively. Please note that this is a full-time position with a flexible schedule and Provident Fund benefits. The work location is in person. If you have at least 1 year of experience with elementor (Preferred), we encourage you to apply and join our team.,