System Engineer (Mid-Senior Level)

Technical Support & Issue Resolution

• Provide first-level support for user queries related to systems, applications, and network connectivity.
• Investigate, diagnose, and resolve hardware/software issues within defined SLAs.
• Ensure minimal downtime through timely response to incidents and service requests.
  

Infrastructure Management

• Administer installation, configuration, and maintenance of:
• Desktops, laptops, printers, scanners
• Wi-Fi access points, data cards, hotspots, NAS devices
• EPABX, PA systems, Chromecast, and other IT peripherals
• Oversee upkeep and preventive maintenance of servers, broadband lines, CCTVs/DVRs, and leased lines (Airtel, Tikona, Spectranet, Connect).
  

Firewall & Network Security

• Manage firewall configurations including:
• User/group creation and classification
• Bandwidth policy, web restrictions, and authentication protocols
• Monitoring logs and generating usage reports
  

Software & License Management

• Deploy, configure, and troubleshoot software applications (Windows OS, MS Office, Skype, Adobe, Antivirus, etc.).
• Maintain and track software licenses, renewals, and compliance documentation.
  

Asset & Vendor Management

• Maintain accurate inventory records of IT assets.
• Coordinate with vendors for procurement, AMC renewals, and service support.
• Ensure cost-effective and timely procurement of IT products and services.
  

Reporting & Documentation

• Submit daily EOD reports and weekly summaries highlighting task status, open issues, and planned activities.
• Collaborate with cross-functional teams to ensure IT alignment with business requirements.
  

Requirements

• Should have IT experience with a total handling team of at least 100+ employees’s
• Should have worked in a call center industry and even helped in setting up in any call center
• Server Knowledge
• Firewall Knowledge specially Sop hos
• Hardware & Software Knowledge
• Able to send mails to employee’s (Most Important)
• Antivirus Knowledge
• Biometric knowledge
• Good Communication and Representative Skills
  

Benefits

• Flexible working hours
• Health Insurance Benefits
• Tenure Recognition and Awards
• Leave Benefits as per Milestones
• Performance Linked Growth Opportunities
• Out of Term Appraisals