System Analyst

Location Name:

Job Purpose

Duties And Responsibilities

•   Production Support:
  

•  Debug and analyse Production Issues raised by the user.  
•  Work on the support tickets raised by the users by taking the required action – service request, clarification, data repair etc.  
•  Think and implement on the lines of automation of the existing manual support process  
•  Detect, troubleshoot, and fix the issues or raise with the partner for receiving the fix
  

2. Testing And Debugging

•  Work with QA team to create detailed test plans  
•  Review the test artifacts shared by the QA team on the production issue
  

3. Code Review And Collaboration

•  Engage in code reviews, offering constructive feedback to colleagues and partner.  
  

4. Maintenance And Optimization

•  Oversee and maintain existing application.  
•  Enhance the performance and scalability of the existing code.  
•  Involve in the upgrade activities of OS, Java etc.
• Handle audit/compliance queries and support the same.
• Analyse the existing KPI/Health check discrepancies and add more KPIs to the existing list.
  

Key Decisions / Dimensions

•  Mentorship: Guiding off role team on their day-to-day support.
  

Major Challenges

• Communication and Collaboration:
  

•  Ensuring seamless communication across diverse teams is vital, using tools and practices that promote clear information flow and mutual understanding
•  Quality:
  

•  Maintaining high delivery quality of support fixes and thorough testing is critical. No issues should arise out of any of the
  

Required Qualifications And Experience

Required Skills

•  Working experience on Finacle-10.x Core Product and Customization
•  Experience in handling/analyzing Finacle Interface (Custom and Product APIs) layer and logs
•  Understanding of Finacle customization – New Menu, Jasper Reports, Product Menu customization
•  Finacle EOD-BOD processes
  

•  Experience in best practices to be followed in Oracle (SQL, PL/SQL – Stored Procedures, Functions, Triggers etc.) related to Finacle Application
•  Experience in Unix/Linux shell scripting.
  

•  Finacle Core Banking Functional knowledge.
•  Good understanding of Banking terminologies used.
•  Basic understanding of Finacle CRM.
•  Experience in following coding standards, security, documentation standards etc.
  

•  Self-motivator and self-starter – Able to own or take responsibilities of things and able to drive them without much supervision.
•  Have excellent interpersonal skills to interact and present new ideas to top management.
  

Skills Keywords