About Us
Trusting Social is an AI fin-tech dedicated to advancing data science and technology to promote financial inclusion for all. We provide AI-powered credit risk, identity, and acquisition solutions for emerging markets, partnering with banks to expand credit access to underbanked consumers. Since 2013, we've become the leading credit risk assessment platform in Southeast Asia, with over 1 billion scored customers and $800 million in loans disbursed.We collaborate with 130+ financial institutions across Vietnam, Philippines, India, and Indonesia and have raised $100 million in Series C funding to scale our new credit cards business. Our mission is to enable credit lines for 10M+ people in the Philippines, India, and Indonesia, and we're seeking passionate, entrepreneurial, and data-driven individuals to join our diverse team.Headquartered in Singapore with offices in Ho Chi Minh City, Hanoi, Manila, Jakarta, Bangalore and Mumbai, we're guided by values like extreme ownership, data-driven decision-making, mindfulness, and social impact. We aim to make universal financial inclusion a reality in Southeast Asia and India within the next decade, and your expertise can help us achieve this goal.
How You'll Make An Impact
As a System Administrator, you’ll play a pivotal role in keeping our operations seamless and reliable. You will ensure our platforms, including Interprose and Collin, are configured for peak performance, support clients through smooth onboarding and data integrations, and act as the first line of defense when technical issues arise. By collaborating with vendors, clients, and internal teams, you’ll not only resolve challenges quickly but also anticipate problems before they impact operations. Most importantly, you’ll turn day-to-day learnings into actionable insights for our product team, helping shape the future of our systems and driving continuous improvement across the organization. Your impact will be measured in system uptime, client satisfaction, and the efficiency of processes that power financial inclusion on a global scale.
What You’ll Do
System Configuration & Operations
- Configure Interprose for live operations during US time zone.
- Build and maintain reports and dashboards on Interprose and Looker.
- Manage system configurations to ensure optimal performance.
Client Coordination
- Partner with clients and the sales team to support smooth onboarding.
- Configure import/export data exchanges for client integrations.
- Ensure seamless data flow between client systems and internal platforms.
Vendor Interface
- Escalate issues and configuration questions directly to Interprose.
- Collaborate with other vendors (payment processors, scrubs, skip tracing, etc.) to resolve issues and keep data processing on track.
Support & Escalation
- Act as the first line of system support during US hours.
- Write clear, actionable escalation tickets for the product team.
- Monitor system performance and proactively identify potential issues.
Product Collaboration
- Share feedback and requirements for new features and bug fixes.
- Document operational gaps and propose process improvements.
- Test and validate system updates before deployment.
What We’re Looking For
We want someone who loves solving puzzles, optimizing systems, and keeping things running like clockwork.
You'll thrive here if you're:
- Technically sharp with CRM/collection platforms (Interprose preferred).
- Confident with SQL and comfortable digging into data.
- A natural communicator who can explain complex issues simply.
- Resourceful and proactive in troubleshooting problems before they escalate.
- Ready to own the US timezone operations and make sure nothing slips through the cracks.
Minimum Requirements
- Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience.
- 2+ years in system administration, operations, or technical support roles.
- Hands-on experience configuring and troubleshooting enterprise systems.
- Proficiency with SQL and data reporting.
Preferred Qualifications
- Experience in debt collection or financial services.
- Familiarity with Looker or other BI tools.
- Knowledge of compliance frameworks (FDCPA, TCPA).
- Experience with API integrations and data mapping.
Why Join Us?
- Enjoy competitive salary and comprehensive benefits that support your well-being.
- Global mission: Work on a problem that truly matters.
- Learn fast: Collaborate with brilliant teammates across product, sales, and operations.
- Impact: Your contributions will directly improve client experience and operational excellence.
