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Applied Materials
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SW (Tech) Support Engineer

SW (Tech) Support Engineer

Applied Materials

5 - 10 years

6 - 11 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

kubernetes software testing docker linux debugging engineering support microsoft azure networking root cause analysis iot technical support field support end user technical analysis infrastructure support troubleshooting aws customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Software GPS Tier 3We are looking for a highly talented Software GPS Engineer to join our unique team.Whats in it for you?Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. You will be working on one of our futuristic products, which is designed to _enhance semiconductor manufacturing by leveraging AI and machine learning to provide real-time insights, predictive analytics, and process optimization.What you'llbedoing:Function as a technical support Tier for SW issues

Support all customer tool issues that dont require code changes.
Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, Computing, databases)
Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.
Reproduce customer issues on internal systems. Perform Root Cause Analysis.
Proactively identify points of failure and drive for resolution.

Involvement in new SW development

Take part in SW development road map milestones, new features reviews, and customer demos.
Create and maintain the lab environment and perform Dry-run activities for new SW versions.
Actively participate in new products introduction discussions.
On-site Projects:
Perform new installations/SW upgrades on customer semiconductor fabs.
Troubleshoot complex cases and field support teams.
Support Infrastructure:
Develop training programs for field engineers and end users.
Proactively drive support-related feature developments within the team.
Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods

Required Education: Bachelor/masters degree in computer science and/or engineering.

Customer Experience:

Collect end-user pain points and work on solutions.Develop in-house utilities, and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience.What should you have?

Self-Learning capability and passion to learn new technology.
Good understanding of networking, Linux systems, docker, Kubernetes, ArgoCD, Observability tools and containerization.
Proven experience 5- 10yrs in learning and understanding multi-disciplinary, large-scale systems
Willingness to travel up to 30%
Excellent English verbal and written
Advantage: Certifications in AWS , Azure, or Kubernetes will be preferred.
Advantage: Code debugging skills.
Advantage: Experience in SW development / SW testing and integration

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SW (Tech) Support Engineer