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White Gold
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Surveillance Manager

Surveillance Manager

White Gold

5 - 10 years

6 - 9 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

malayalam security management analytical iso 27001 incident management budgeting risk management continuous improvement operations analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Team Leadership Management:

Supervise, mentor, and coordinate surveillance executives across locations.

Develop shift rosters, assign duties, and monitor attendance and performance.

Conduct regular training sessions on protocols, incident management, and system usage.

Surveillance Operations Incident Response:

Oversee real time CCTV monitoring; ensure vigilance at entry/exit points, storage areas and counters.

Implement prompt escalation protocols for suspicious activity; supervise incident handling and post incident

Conduct periodic audits of footage, operator logs, and system functionality.

Policy SOP Development:

Design and update surveillance policies, SOPs, and emergency response protocols.

Ensure consistency and compliance of surveillance procedures across branches.

Security companies have 247 remote command centers; They work with banks and NBFCs regularly.

Analytics Continuous Improvement:

Analyze incident data to identify trends, vulnerabilities and propose enhancements.

Lead initiatives for new technology adoption, e.g. upgraded VMS, AI analytics or access control integration.

Recommend and pilot security measures that reduce gold theft, fraud or internal shrinkage.

Coordination Compliance:

Liaise with branch managers, security personnel, and, when needed, law enforcement or third-party providers.

Maintain compliance with privacy, regulatory and internal policies regarding surveillance and data handling.

Budgeting Resource Planning:

Manage budgets for surveillance upkeep, maintenance and upgrades.

Coordinate routine servicing of CCTV systems and accessories.

Reporting:

Prepare and deliver periodic incident reports, department performance summaries, and recommendations to senior management.

Required Qualifications Skills:

Minimum 5-7 yearsexperience in surveillance operations, security management, or related roles.

Prior experience managing a team (ideally 5+ members in a 247 environment).

Strong understanding of CCTV, video management systems (VMS), incident management tools, and GSOC/RSOC environments.

Leadership skillstraining, performance evaluation, escalation handling.

Analytical mindset with report writing and data driven decision-making abilities.

Excellent verbal and written communication (English; local languages a plus).

Bachelors degree in security management, Criminal Justice, Business or related field preferred.

Certification in security or surveillance protocols (ISO 27001, industrial security, GSOC operations, etc.) is a plus.

Personal Attributes:

Vigilant, detail-oriented and trustworthy.

Ethical with high integrity.

Proactive problem solver and innovator.

Comfortable working flexible hours including rotational shifts.

Collaborative attitude to coordinate with operations, loss-prevention and branch leadership.

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Surveillance Manager