Surveillance Manager

Position: Surveillance Manager

Location: Koramangala

Reporting To: CEO

Role Overview

As Surveillance Manager, you will manage a dedicated team of surveillance executives, ensuring robust operational coverage across all branches. This role blends oversight of day to day surveillance with continuous improvements in process, technology, and risk management to protect assets and reduce shrinkage.

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Key Responsibilities

1. Team Leadership & Management

• Supervise, mentor, and coordinate surveillance executives across locations.

• Develop shift rosters, assign duties, and monitor attendance and performance.

• Conduct regular training sessions on protocols, incident management, and system usage.

2. Surveillance Operations & Incident Response

• Oversee real time CCTV monitoring; ensure vigilance at entry/exit points, storage areas and counters.

• Implement prompt escalation protocols for suspicious activity; supervise incident handling and post incident reporting.

• Conduct periodic audits of footage, operator logs, and system functionality.

3. Policy & SOP Development

• Design and update surveillance policies, SOPs, and emergency response protocols.

• Ensure consistency and compliance of surveillance procedures across branches.

4. Analytics & Continuous Improvement

• Analyze incident data to identify trends, vulnerabilities and propose enhancements.

• Lead initiatives for new technology adoptione.g. upgraded VMS, AI analytics or access control integration.

• Recommend and pilot security measures that reduce gold theft, fraud or internal shrinkage.

5. Coordination & Compliance

• Liaise with branch managers, security personnel, and, when needed, law enforcement or third party providers.

• Maintain compliance with privacy, regulatory and internal policies regarding surveillance and data handling.

6. Budgeting & Resource Planning

• Manage budgets for surveillance upkeep, maintenance and upgrades.

• Coordinate routine servicing of CCTV systems and accessories.

7. Reporting

• Prepare and deliver periodic incident reports, department performance summaries, and recommendations to senior management.

Required Qualifications & Skills

• Minimum 5–7 years’ experience in surveillance operations, security management, or related roles.

• Prior experience managing a team (ideally 5+ members in a 247 environment).

• Strong understanding of CCTV, video management systems (VMS), incident management tools, and GSOC/RSOC environments.

• Leadership skills—training, performance evaluation, escalation handling.

• Analytical mindset with report writing and data driven decision-making abilities.

• Excellent verbal and written communication (English; local languages a plus).

• Bachelor’s degree in security management, Criminal Justice, Business or related field preferred.

• Certification in security or surveillance protocols (ISO 27001, industrial security, GSOC operations, etc.) is a plus.