Support Specialist

Hiring for Support Specialist | Long term Contract | Remote

Title: Support Specialist – Horizon VDI

Location: Remote in India

Duration: 12 months

Key Responsibilities

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents

• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration

• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners

Education:

• Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).

Required Experience:

• 2+ years in IT support roles with at least 1 year supporting VDI environments

• Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent

• Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies

• Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Preferred Experience:

• 3+ years supporting end-user computing or VDI in enterprise environments

• Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.

• Working knowledge of FSLogix, profile redirection, and user data management
• Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
• Familiarity with Jira or similar ticketing and ITSM platforms
• Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
• Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
• Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable