Support Specialist

As a Support Specialist for the Eagle Platform in Riyadh, Saudi Arabia, you will be responsible for providing technical and functional support for BNY Mellon's Eagle Investment Systems, specifically the STAR, PACE, and ACCESS modules. Your role will involve troubleshooting user issues, serving as a liaison between business users and technical teams, monitoring data feeds and system interfaces, and ensuring accurate data processing and reporting. Additionally, you will be involved in incident resolution, support documentation maintenance, data migrations, upgrades, and new release rollouts. Key Responsibilities: - Provide day-to-day technical and functional support for the Eagle Platform including STAR, PACE, and Performance modules - Troubleshoot and resolve user issues related to portfolio accounting, performance calculation, and reporting - Act as a liaison between business users and technical teams for change requests, data corrections, and custom reports - Monitor batch jobs, data feeds (security, pricing, transaction data), and system interfaces - Work closely with front-office, middle-office, and operations teams to ensure accurate data processing and reporting - Manage SLA-driven incident resolution and maintain support documentation - Support data migrations, upgrades, and new release rollouts of Eagle components - Engage in root cause analysis and implement preventive measures Qualifications Required: - 5+ years of experience in financial systems support, with a strong focus on Eagle Investment Systems - Strong knowledge of portfolio management processes, NAV calculations, and financial instruments (equities, fixed income, derivatives) - Prior work experience in Bank of America, BNY Mellon, or with asset managers using Eagle is highly preferred - Proficient in SQL, ETL tools, and understanding of data architecture in financial environments - Familiarity with upstream/downstream systems such as Bloomberg, Aladdin, or CRD is a plus - Strong analytical skills and attention to detail - Excellent communication skills in English (Arabic is a plus) The company values individuals with a Bachelor's degree in Computer Science, Finance, or related field. Possessing an ITIL Foundation or similar certification in service management is considered a preferred qualification. Prior experience working in a banking or asset management firm in the GCC region is seen as a bonus.,