Support Specialist

Role Overview: As a Support Specialist located in New Delhi, you will be responsible for providing technical support and troubleshooting assistance to customers. Your main goal will be to ensure that customer issues are resolved promptly and efficiently. Your daily tasks will include diagnosing and resolving technical issues, offering guidance and support to users, maintaining accurate records of customer interactions, and collaborating with the technical team to enhance services and processes. Key Responsibilities: - Provide technical support and troubleshooting assistance to customers - Diagnose and resolve technical issues promptly - Offer guidance and support to users - Maintain accurate records of customer interactions - Collaborate with the technical team to improve services and processes Qualifications Required: - Strong Technical Support and Troubleshooting skills - Proficient in Customer Support and Communication skills - Excellent Analytical Skills - Ability to work effectively in a fast-paced environment - Strong problem-solving and critical thinking abilities - Experience in the technology or software industry is a plus - Relevant certifications or a degree in IT, Computer Science, or related field,