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Softhealer Technologies
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Support Executive ( Night Shift )

Support Executive ( Night Shift )

Softhealer Technologies

1 - 6 years

6 - 9 Lacs

Rajkot

Posted:Just now| Platform:

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Skills Required

Business administration Service delivery Ticketing Interpersonal skills Customer support Management Marketing communication Support Executive Sales support CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support Executive (Night Shift)

Rajkot , India

We are looking for a dedicated

Support Executive (Night Shift)

to join our dynamic team. Your primary responsibility will be to assist customers, manage support requests, and ensure smooth operations during night hours. This role is crucial in maintaining high service levels and client satisfaction overnight.

Responsibilities

Provide timely and effective customer support via phone, email, or chat.

Maintain detailed records of customer interactions and issue resolutions.

Follow up on customer inquiries and ensure satisfactory closure.

Escalate unresolved issues to relevant departments as needed.

Assist in onboarding and guiding customers through products/services.

Achieve daily/weekly call and resolution targets.

Ensure high levels of customer satisfaction and professionalism.

Participate in team meetings and continuous training programs.

Work closely with sales/support teams to improve service delivery.

Experience

Fresher - 1+ Year

Education

Bachelor s degree in Business Administration, Marketing, Communication, or a related field.

Must Have

Excellent verbal and written communication skills in English.

Strong interpersonal skills with a customer-focused attitude.

Ability to multitask and manage time effectively.

Basic understanding of CRM and support ticketing systems.

Self-motivated, proactive, and able to work independently during night hours.

Comfortable working in a fast-paced and target-driven environment.

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