Work from Office
Full Time
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
Essential Duties and Responsibilities
Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions.
Handle and respond to inbound phone calls and email inquiresMaintain the TSR case load while managing other common tasks including but not limited to: Triage/root cause analysis, Dispatching field technicians, ordering parts/ issuing RMA sTroubleshoot, document and issue remediation methodologies for contracted and T&M-based clientsProvide client support to users in the operations and configuration of videoconferencing systemsParticipate as needed in prescribed training curriculumFollow up on open issues with escalation groups to provide feedback to customerMonitor non-installed product commissions on a weekly basis to ensure timely completion by the end of the month
Other duties assigned as needed
Skills and Abilities
Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
Self-starter capable of working independently and ensuring to meet deadlinesExcellent communication and interpersonal skills, both verbal and writtenAbility to balance multiple tasks with changing prioritiesExcellent structured problem-solving skillsDemonstrate time management skills with attention to detailAbility to troubleshoot basic AV and Video Teleconferencing issues
Education and/or Experience
High School Diploma or equivalent is required
Formal education in Electronics or related field preferredMinimum 1-2 years AV/Teleconferencing experience preferredDemonstrated knowledge of Video Teleconferencing endpoints and infrastructureDemonstrated knowledge of AV Control systems and integrated room peripherals is desireD
WHY YOU LL LIKE WORKING HERE
Medical benefits Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
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