Rep, Technical Support

Long Description

WHO WE AREAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

Essential Duties And Responsibilities

Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions.Handle and respond to inbound phone calls and email inquiresMaintain the TSR case load while managing other common tasks including but not limited to: Triage/root cause analysis, Dispatching field technicians, ordering parts/ issuing RMA’sTroubleshoot, document and issue remediation methodologies for contracted and T&M-based clientsProvide client support to users in the operations and configuration of videoconferencing systemsParticipate as needed in prescribed training curriculumFollow up on open issues with escalation groups to provide feedback to customerMonitor non-installed product commissions on a weekly basis to ensure timely completion by the end of the monthOther duties assigned as needed

Skills And Abilities

Communicate and interact with internal employees, clients and colleagues in a professional and timely mannerSelf-starter capable of working independently and ensuring to meet deadlinesExcellent communication and interpersonal skills, both verbal and writtenAbility to balance multiple tasks with changing prioritiesExcellent structured problem-solving skillsDemonstrate time management skills with attention to detailAbility to troubleshoot basic AV and Video Teleconferencing issuesEducation and/or ExperienceHigh School Diploma or equivalent is requiredFormal education in Electronics or related field preferred

Minimum 1-2 Years AV/Teleconferencing Experience Preferred

Demonstrated knowledge of Video Teleconferencing endpoints and infrastructureDemonstrated knowledge of AV Control systems and integrated room peripherals is desireDWHY YOU’LL LIKE WORKING HERE

• Medical benefits
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities
  

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law.AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.