Support Engineer

What We Offer:

• Canteen Subsidy
• Night Shift allowance as per the process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Internal movement through IJP

What You’ll Be Doing:

• Solves Problems with Efficiency – Skilled at analysing problems, determining the root cause(s), and finding the optimal resolution. Collaborates, Decision Quality, Nimble learning, and Manages Ambiguity.
• Has a Bias for Action – Prioritises work, sets deadlines, and delivers results. Action-oriented, Drives results, Ensures accountability, Plans and Aligns.
• Continuous Improvement and Innovation – Proactively find opportunities for improvement; appropriately leveragestechnology, and optimises processes to improve organisational performance.Tech Savvy, Being Resilient, Optimises Work Processes, Cultivates Innovation.
• Enables the Success of Others – Find value in helping others succeed. Effectivelyleverage their knowledge and experienceto multiply the impact of those aroundthem. Customer Focus, InterpersonalSavvy, Manages complexity,Strategic Mindset.

What We Expect You To Have:

• Bachelor’s degree or equivalent work experience.
• Good understanding of JavaScript, XML, HTML, and CSS.
• Knowledge of SaaS technologies and platforms
• Experience with the client platform and Salesforce Service Cloud is a plus.
• 3 + year(s) of experience working in a Salesforce Case Management tool, technical, support, or customer service-focused environment.
• Excellent verbal and written communication skills in English.
• Team player who can lead and make decisions in difficult and ambiguous situations.
• Experience working in a startup environment.
• Able to respond to on-call notifications within 30 minutes to support high-severity incident management, including on weekends & holidays, as part of a rotating on-call schedule.
• Able to complete the Personal Identity Verification (PIV) background approval process. [US employees only]