Supervisor - Front Office

1 - 3 years

1 - 4 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Supervisor to join our team at Club Mahindra, responsible for overseeing the front office operations. The ideal candidate will have 1-3 years of experience in a similar role.

Roles and Responsibility

  • Supervise and coordinate front office staff activities to ensure excellent customer service.
  • Manage and resolve customer complaints professionally and courteously.
  • Develop and implement effective strategies to improve customer satisfaction.
  • Maintain high standards of quality and consistency in all aspects of front office operations.
  • Collaborate with other departments to achieve business objectives.
  • Analyze and report on key performance indicators to identify areas for improvement.

Job Requirements

  • Proven experience in a supervisory role within the hospitality industry.
  • Strong knowledge of front office operations and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Familiarity with point-of-sale systems and inventory management software.

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