Student Success Manager

The Student Success Manager is responsible for ensuring a positive and productive learning experience for students from enrollment to completion. This role focuses on student engagement, progress tracking, issue resolution, and ensuring high satisfaction and retention rates.

Key Responsibilities:

• Serve as the main point of contact for students throughout their learning journey.
• Monitor student performance, attendance, and engagement, and provide timely support or interventions.
• Conduct regular check-ins and feedback sessions to ensure students’ academic and career goals are on track.
• Coordinate with academic teams, trainers, and placement officers to ensure smooth delivery of courses and student outcomes.
• Manage fee collection and follow-ups in coordination with the accounts team.
• Address student grievances and resolve concerns promptly and professionally.
• Maintain student records and prepare reports on progress, performance, and satisfaction levels.
• Organize orientation, workshops, and engagement activities to enhance the student experience.
• Support placement activities by coordinating between students and the placement team.

Key Skills & Competencies:

• Strong communication and interpersonal skills
• Empathetic, student-focused attitude
• Excellent organizational and multitasking abilities
• Problem-solving and conflict-resolution skills
• Proficiency in MS Office / CRM tools
• Team coordination and relationship management

Qualifications & Experience:

• Bachelor’s degree in Education, Management, Psychology, or related field (Master’s preferred).
• 5–8 years of experience in student success, academic operations, or counselling roles.
• Experience in training institutes or educational organizations preferred.

Job Type: Permanent

Pay: ₹28,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Work Location: In person