Student Success Associate

People who have worked in Ed-Tech companies as Sales Executives or Customer Support Associates are welcome to apply!

About the Role:

Student Success Coach (Full Time)

Key Responsibilities:

1. Call Handling & Outreach

• Conduct 250–300 minutes of daily calls using tools like Ozonetel and Calendly.
• Promptly engage with students for check-ins, follow-ups, and session bookings.

2. Student Engagement & Onboarding

• Conduct onboarding or introductory sessions for new students.
• Guide students through platform features including recordings, assignments, and PPTs.
• Set clear expectations on learning objectives and outcomes.

3. Performance Monitoring & Follow-ups

• Carry out weekly follow-up calls to assess student progress and well-being.
• Identify academic, emotional, or logistical performance gaps.
• Engage with students to help them achieve success in freelancing.
• Design and implement tailored improvement plans to support student goals.

4. Motivation & Mindset Coaching

• Address concerns related to motivation, confidence, and time management.
• Celebrate student milestones and reinforce progress.
• Conduct time audits and coach students on improving productivity.

5. Retention & Conflict Management

• Implement early intervention strategies to reduce dropouts and refunds.
• Offer alternative learning pathways and comeback strategies.
• Handle student concerns and conflicts with empathy and problem-solving.

6. Internal Communication & Reporting

• Share insights and updates regularly with reporting managers and academic teams.
• Collaborate with internal stakeholders (support, academic, freelance teams) to resolve escalations.
• Maintain documentation and ensure seamless communication across teams.

Requirements:

• Bachelor’s degree in Psychology, English, or related field.
• 3 plus years of experience in student-facing roles, counseling, or educational support.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and a student-first mindset.
• Comfortable working with learning platforms, and calling software.
• Empathetic listener with a knack for motivating and guiding learners.

Preferred Qualifications:

• Prior experience of academic counseling.
• Exposure to behavioral coaching, NLP, or time management techniques will be a plus.
• Fluency in English and one or more Indian regional languages.

What You’ll Gain:

• Opportunity to shape learner journeys and impact lives positively.
• Fast-paced, collaborative work environment with growth opportunities.

Training and development in academic coaching and communication strategies.