Student Experience & Operations Team Leader

This is a remote position.

Want to lead a high-performing offshore operations team for a fast-scaling Australian EdTech? To guide people, improve workflows, and make sure our daily operations run seamlessly?

Student Experience and Operations Team Leader

You’ll work closely with the Operations Manager, Academic Teams, and our Australian leadership team to ensure operational excellence across student experience touchpoints.

This is a hands-on leadership role ideal for someone who enjoys mentoring others, building systems, and ensuring that every detail contributes to a better student experience.

Who We Are

8,000 students

We provide an ecosystem of support that includes weekly small-group tutoring, one-on-one personal guidance, and a comprehensive online learning portal filled with resources and workshops. Our students consistently achieve exceptional results in school assessments, selective entry exams, and university preparation.

Behind the scenes, we operate on lean systems, automation, and strong cross-team collaboration that allow us to scale quickly while maintaining a premium learning experience for every student.

What You’ll Do

You will lead the Student Experience and Operations team and ensure that systems, people, and workflows run efficiently and effectively.

• Manage and guide the Student Experience and Operations team in their daily responsibilities.
  

• Improve workflows and implement process changes for greater efficiency.
  

• Audit team work regularly and share feedback to maintain accuracy and consistency.
  

• Develop Personal Development Plans (PDPs) for team members and ensure they are implemented effectively.
  

• Collaborate with different departments to take on new projects, develop processes, and roll them out with your team.
  

• Conduct weekly meetings to review progress, challenges, and goals.
  

• Share updates on task progression and project status with relevant stakeholders.
  

• Foster a culture of accountability, growth, and continuous improvement within the team.
  

Why Join Us

You will play a key role in shaping the systems and teamwork that directly influence Contour’s student experience. This is an opportunity to build leadership skills, improve processes, and work closely with multiple departments in a fast-paced environment.

At Contour, you will have a collaborative and supportive team environment, the opportunity to lead a small team and drive process improvement, structured growth pathways into senior operations and leadership roles, autonomy to manage day-to-day team operations with strong leadership support, and the chance to grow into a Senior Operations or Department Lead role as Contour scales its India operations.

Must-Haves

• Bachelor’s degree in any discipline (Operations, Administration, or related fields preferred)
  

• 2 to 4 years of experience in operations, coordination, or administrative roles
  

• Strong communication and interpersonal skills
  

• Ability to guide, mentor, and support a small team
  

• Excellent organizational skills and attention to detail
  

• A process-driven approach and ability to identify and close workflow gaps
  

Nice-to-Haves

• Prior experience in student operations, academic administration, or EdTech environments
  

• Familiarity with workflow or project management tools (ClickUp, Monday, Notion, etc.)
  

• Experience conducting team audits or performance feedback
  

• Exposure to cross-department collaboration and reporting
  

You’ll Fit Right In If You

• Enjoy mentoring people and improving how teams work
  

• Communicate clearly and follow through consistently
  

• Take initiative to refine systems and solve problems
  

• Thrive in a structured yet fast-paced environment
  

Remote-first:

Competitive salary:

Structured workweek:

Leadership growth:

Cross-functional collaboration:

Supportive culture:

Please note: Employees are required to use their own laptop and internet connection. The company does not provide laptops or Wi-Fi reimbursements.

Join us as a Student Experience and Operations Team Leader