Strategic Account Manager

Agoda is an online travel booking platform that offers accommodations, flights, and more. The company utilizes cutting-edge technology to connect travelers with a vast network of 4.7M hotels and holiday properties worldwide, along with flights, activities, and additional services. As part of Booking Holdings and based in Asia, Agoda's 7,100+ employees from 95+ nationalities in 27 markets create a diverse and collaborative work environment. The culture at Agoda emphasizes experimentation, ownership, and innovation to enhance customer experiences. The primary goal at Agoda is to bridge the world through travel, believing that travel enriches people's lives, fosters empathy, understanding, and happiness, and brings individuals and cultures closer together. The team at Agoda is composed of skilled and diverse individuals united by a shared passion to make a positive impact on the travel industry. Leveraging innovative technologies and strong partnerships, Agoda strives to make travel easy and rewarding for everyone. The Market Management team at Agoda's Partner Services focuses on strategic account management to support the success of accommodation partners. The team serves as consultants, providing strategic advice to excel on Agoda's commercial platform. With a global presence in over 50 locations worldwide, the Market Management team collaborates using industry-leading technology to offer innovative solutions tailored to accommodation needs. By fostering long-term relationships across borders and cultures, the team creates value for Agoda, partners, and customers. As a Strategic Account Manager at Agoda, your role involves expanding Agoda's room supply network and managing hotel relationships. The ideal candidate should have experience in the hotel or travel industry, particularly online travel. You will be responsible for overseeing the hotel market, assisting with market partnership functions, identifying trends, and sourcing supply to meet consumer demand on the Agoda platform. Key Focus Areas in this role include: - Business Analytics: Generate reports, interpret data, and drive business growth for Agoda and partners - Ownership/Execution: Contribute proactively to Agoda's growth, identify opportunities, and scale up solutions - Consulting/Communication: Build trusted relationships with hotel decision-makers, increase engagement with Agoda programs - Market Health Metrics: Master Agoda systems, monitor progress using data, and achieve business goals in the accommodation industry To succeed in this role, you will need: - Bachelor's degree or equivalent in a relevant field - Three years" experience in e-commerce, technology, or internet industries - Strong interpersonal skills, ability to influence stakeholders, and proficiency in Microsoft Office - Effective communication skills and a solution-focused approach - Team player with a professional work ethic, success in building customer relationships, adaptability to change, creativity, and innovation Desired qualifications include experience with data analytics tools such as Tableau, Metabase, or dBeaver. Agoda is an Equal Opportunity Employer and does not accept third-party resumes. By applying to this job, you agree to Agoda's privacy statement regarding the processing of personal data. Your application will be kept on file for future vacancies, and you can request removal of your details per the privacy policy.,