Strategic Account Growth Partner

Role Objective:

Lead end-to-end Account Acquisition and Growth using a strategic LAND → EXPAND → SUSTAIN

Key Responsibilities

1. LAND – New Business Acquisition

• Lead opportunity lifecycle: requirement understanding, proposal creation, presentations & closure.
• Collaborate with Internal Teams (Design, Operations, Strategy) for solution-estimation & project kick-off.
• Manage RFQs/RFPs and negotiate commercials with stakeholders.
• Ensure strong pipeline conversion and achieve monthly/quarterly revenue targets.

2. EXPAND – Account Growth & Farming

• Identify new business opportunities across client verticals, divisions, and geographies.
• Drive proactive pitch planning and client presentations for brand visibility and business expansion.
• Formulate account growth blueprints to unlock CAPEX and cross-category revenue.
• Build a predictable farming model to ensure repeat business.

3. SUSTAIN – Relationship & Value Retention

• Develop Key Account Plans (KAP) for long-term partnership and growth sustainability.
• Ensure service adoption across offerings within first year of engagement.
• Monitor account health, profitability, and proactively address red flags.

4. Relationship & Customer Experience (CX)

• Build trust-driven relationships with clients, OEMs, and partners.
• Capture feedback, track Customer Satisfaction Index (CSI), and drive service excellence.
• Conduct strategic client visits and ensure timely follow-through on agreed actions.

Skills & Competencies

• Strong Business Development & Consultative Sales abilities
• Understanding of Retail Roll-out & Design-led Solutions
• Excellent Negotiation, Presentation & Stakeholder Management
• Strategic Thinker with Revenue & Forecasting Acumen
• Relationship-driven collaborator with strong communication skills

Qualification

• Bachelor’s degree in Business / Marketing / Design Management (Mandatory)
• MBA / PG in Marketing, Retail, Strategy (Preferred)

Personality Traits

• Strategic, Ownership-driven, and Resilient
• Strong Listener & Problem-Solver
• Persuasive Communicator with Customer-first Mindset