Store Manager - Superdry - Mumbai

Job Description

Designation: Store Manager Brand: Superdry Location: Mumbai What’s in it for you? A Store Manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff. As the Store Manager, you will supervise the operational and organizational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies. The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills. Here’s what you bring to the table Deliver excellent service to ensure high levels of customer satisfaction. Motivate the sales team to meet sales objectives by training and mentoring staff. Create business strategies to attract new customers, expand store traffic, and enhance profitability. Hire, train, and oversee new staff. Respond to customer complaints and concerns in a professional manner. Ensure store compliance with health and safety regulations. Develop and arrange promotional material and in-store displays. Prepare detailed reports on buying trends, customer requirements, and profits. Undertake store administration duties such as managing store budgets and updating financial records. To ensure the Store has the correct levels of stock and that replenishment orders are placed, in close liaison with the Retail Ops Manager and Merchandise Team. To be accountable for all aspects of the commercial operation of your store by managing the performance of store teams to deliver agreed business targets. Set and agree on store performance targets with Ops Manager Responsible for store expense management, store budgets, inventory control increase sales throughout the year and achieve set financial targets. To increase the shop customer base by consistently delivering impeccable customer service. To ensure that the Store is always merchandised to the Company’s desired standard and that, with liaison with the Ops Manager and Merchandise Team. Ensure store and staff presentation and standards are in line with the brand requirements Role Requisites Strong leadership skills with ability to coach - effectively teach/develop others to next level. Good energy levels - with ability to be involved in multiple tasks and ability to juggle. Good analytical skills. Effective listening and communications skills – simplify communication with ability to put the point across the board. Superior understanding of Indian retailing and global trends. Good communication and interpersonal skills - understand customer needs Good at relationship building - conversion to sales Ability to follow brand and store guidelines Good operations experience – receiving stock, inventory keeping, cash handling etc. Education & Experience Requisites Minimum 7 to 10 yrs. Previous proven Store Manager experience in high fashion retail. Ability to understand and handle aspects of retail operational and merchandising - from the delivery of stock to the final sale of the product. Should be able to share multiple instances of “Customer Delight” and strong “one-to-one relationship building”. Ability to manage and develop a positive and productive team. Previous experience conducting staff appraisals/dealing with staff issues effectively and nurture their growth within the organization. Motivational leadership skills. Must be highly motivated and committed with a can do attitude – thrives on the demands of a busy boutique with enthusiasm, high energy levels and a determination to deliver top class sales from his/her team. Is an inspiring leader. Self-starter. Exceptional communicator and good at interpersonal skills. Perks & Benefits of this role: UNO/ JUNO - Employee Discounts on all our brands Lucrative PLI structure Brand Uniform / Allowance Medical insurance coverage for Self & Family