Store Manager

Key Responsibilities:

Store Management:

• Oversee day-to-day operations of the store, ensuring a seamless customer experience.
• Manage inventory, stock levels, and product displays to maintain a premium in-store environment.
• Has to be self-motivated to achieve sales targets and deliver exceptional customer service.
• Analyse sales data and prepare reports to track performance and identify areas of improvement.
• Apart from store operations, the Store Manager will also contribute to corporate sales by liaising with corporate clients and supporting the brand’s business growth.

Pop-Up Event Coordination:

• Plan and execute pop-up events at premium venues like corporate campuses, luxury malls, and other high-traffic locations.
• Coordinate with internal teams and vendors for logistics, setup, and marketing materials.
• Represent the brand at events, engaging customers and driving product awareness and sales.
• Track event performance, gather customer feedback, and report on key metrics.

Customer Engagement:

• Build strong relationships with customers to promote brand loyalty and repeat business.
• Act as a brand ambassador, communicating the story and values of Sublime House of Tea.
• Handle customer inquiries, feedback, and complaints professionally.

Marketing & Strategy:

• Collaborate with the marketing team to strategize and implement in-store promotions and event campaigns.
• Suggest innovative ideas to enhance brand visibility and sales.

Qualifications and Skills:

• Bachelor’s degree in business administration, Marketing, Hospitality, or a related field.

• 4-6 years of experience

  in luxury retail.
• Strong leadership, organizational, and multitasking skills.

• Impeccable communication and selling skills

  with a natural flair for building rapport.
• Proficient in MS Office and familiar with retail management systems.
• A keen eye for aesthetics and attention to detail.
• Flexibility to work on weekends and holidays as needed.