Store Manager- Kottayam

4 - 6 years

3 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Company Overview

Reliance Retail is India's largest and most profitable retailer, recognized for its extensive omni-channel presence and customer-first approach. With over 15,000 stores in 7,000+ cities, we offer high-quality products and deliver superior shopping experiences through robust technology and a skilled workforce.


Job Overview

The Store Manager position at Reliance Retail in Kottayam is a full-time, mid-level opportunity ideal for experienced professionals. The role demands 4 to 6 years of relevant work experience in a dynamic retail environment. The Store Manager will be responsible for overseeing store operations, ensuring excellent customer service, and achieving sales targets.


Qualifications and Skills

  • Sales Management (Mandatory skill): Proven expertise in driving sales performance, meeting targets, and optimizing promotional strategies within a retail environment.
  • Retail Operations: Strong knowledge of day-to-day store operations, inventory management, and adherence to company standards for smooth functioning.
  • Customer Service: Demonstrated ability to deliver exceptional customer experiences, handle escalations, and implement customer-centric policies.
  • Team Leadership: Experience in hiring, training, motivating, and leading store staff to achieve collective performance goals and maintain operational discipline.
  • Cash Handling: Skills in managing cash registers, reconciling daily transactions, and ensuring financial accuracy and compliance with company procedures.
  • Loss Prevention: Knowledge of theft prevention practices, stock audit procedures, and compliance with security norms to minimize shrinkage and losses.
  • Analytical Thinking: Ability to analyze sales data, identify growth opportunities, and make data-driven decisions for business improvement.
  • Communication Skills: Excellent verbal and written communication abilities to effectively coordinate with associates, vendors, and customers, ensuring clarity and professionalism in all interactions.


Roles and Responsibilities

  • Oversee daily operations of the retail store, ensuring adherence to company guidelines and achievement of business targets.
  • Drive sales by leading store promotions, monitoring key performance indicators, and fostering a high-performance sales culture.
  • Supervise, train, and mentor team members to ensure excellent customer service and operational consistency.
  • Manage inventory control processes, receive stock deliveries, and facilitate stock replenishment as per business needs.
  • Ensure strict cash handling procedures, reconcile cash registers, and prepare daily and periodic financial reports accurately.
  • Implement and monitor loss prevention measures, conduct regular stock audits, and maintain compliance with all safety standards.
  • Resolve customer issues promptly and professionally, ensuring satisfaction and contributing to customer loyalty.
  • Collaborate with senior management to execute company strategies, analyze store performance, and recommend initiatives for continual improvement.

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Reliance Retail logo
Reliance Retail

Retail

Hyderabad

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