Store Manager

Group Company:

Designation:

Office Location: Cyber Hub

Position description:

Primary Responsibilities:

• 1. Operational Leadership:
• Day-to-Day Management: Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display.
• Procedure Adherence: Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes.
• Quality Control: Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards.
• 2. Sales & Performance Management:
• Target Achievement: Drive and monitor the achievement of sales goals for your department. You’ll also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends.
• Sales Analysis: Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives.
• Team Communication: Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals.
• 3. Customer Experience:
• Customer Service Excellence: Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor.
• Building Relationships: Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele.
• Handling Feedback: Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes.
• 4. Visual Merchandising & Store Presentation:
• Merchandising Standards: Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment.
• Continuous Improvement: Provide constructive feedback to visual merchandisers to enhance the store's visual appeal and product presentation.
• 5. Shrinkage & Inventory Control:
• Loss Prevention: Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets.
• 6. Team Development & Leadership:
• Training & Development: Facilitate on-the-job training, product knowledge sessions, and visual merchandising workshops to equip your team with the skills needed for success.
• Role Clarity & Task Delegation: Clearly define roles and responsibilities for each team member, ensuring accountability and efficient task management.
• Constructive Feedback: Regularly provide feedback that helps your team identify strengths and areas for improvement, fostering continuous personal and professional growth.
• Motivation & Engagement: Inspire your team to not only meet sales targets but also to follow operational procedures with enthusiasm and dedication.
• 7. Cashier Support & Training:
• Support & Supervision: Assist in the training of cashiers and provide ongoing support to ensure smooth operations at checkout, contributing to a positive customer experience.