The Manager – Sustainability will drive the company’s environmental agenda by championing the protection and preservation of natural resources. This role plays a key leadership part in developing and executing a comprehensive sustainability strategy. Key Deliverables (Essential functions & Responsibilities of the Job) : Expert knowledge in sustainability and climate-related initiatives - net neutrality, MSCI/DJSI indices, net-zero targets, climate risk, ESG impact assessment Experienced in performing or assessing quantification and calculations for scope 1, 2 and 3 emissions and LCA studies. Prepare proposals and project scope for Plan A projects for different parts of the business – Sustainability and CSR Execute carbon emissions/inventory projects & CSR projects with stakeholders in alignment with goals. Ability to analyze and review process documentation, create standard operating procedures & internal controls for the purpose of carbon accounting. Develop and identify projects which are on carbon neutrality for ongoing emissions. Benchmarking exercises with industry frameworks, and leading global practices Stay up to date on industry trends and reporting frameworks – Domestic and International and at M&S Manage Qualitative and quantitative reporting for top management (India and UK) on analysis of ESG progress. Key Requirement: Effective Communication and problem resolution skills Familiar with Carbon accounting, ESG Hands-on experience in leading successful implementation of net neutral practices Proficient in working on Microsoft Office (Excel & PowerPoint Presentation) Highly flexible and quick learner to adopt and apply new methodology/approach. Open to travel for project execution Show more Show less

The Chief Manager – CRM & Loyalty will Lead the M&S India CRM program to enhance customer loyalty and accelerate business revenue growth. Key Deliverables (Essential functions & Responsibilities of the Job) : CRM and Loyalty Responsible for leading the customer loyalty program for the organization. Augment the M&S India Loyalty program by studying effectiveness of all elements, benchmarking key brands across the world and coming up with out of the box ideas. Drive Loyalty enrolment & retention by creating focused efforts to build communication strategies for Loyalty customers and enhancing the loyalty program. Design and develop Marketing campaigns that are data-driven and segment-focused with accountability for the effectiveness of the campaigns - focused on retaining customers, increasing customer purchase frequency to boost revenue at a healthy ROI Campaign Planning (with close coordination with Buying & Merchandising and Retail) on the basis of Business requirement and Customer Data analytics Manage program performance and customer behavior through customer segmentation, program and campaign level impact (return on investment and profitability) Annual & monthly budget planning Own the Omni-channel strategy, tactics and delivery of communication plan using various media channels Manage & enhance the CRM Omni-channel marketing set-up, Data Mart and SVOC by co-ordination with internal & external stakeholders Customer Life Cycle Management Enhance CLM program by modifying automated journeys, adding new triggers and communication channels and developing Machine Learning models. Monitor efficacy of all CLM offers and evaluate ROI Conceptualize and atomization of CLM rules on the basis of Micro Segmentation of customer purchase behavior. Customer Insight and Data Analytics Uncover business insights on the basis of Customer Purchase pattern, identifying different problem areas and conceptualizing different programs to address it. (Low frequency, New to repeat, Lapse and Dormant program, Fencing High Value and High Frequency Customers). Provide business level insights beyond the CRM function to inform organizational strategy. Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities. Business Analysis at BU Level/store level to address specific issues and develop strategy to increase active base and loyalty base sale In depth analysis and ROI calculation for all CRM activities Lead the development of data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions. Conceptualize consumer research internally and externally to uncover the core consumer motivations behind the data points. Creative Development Develop engaging content related to loyalty by working with internal and external creative teams Design Creative A/B tests to optimize communication Coordinate to ensure timely delivery and execution of the creatives made Team Management Manage the performance of the team – set annual performance goals, monitor performance and provide constructive feedback to improve performance. Identify their training and development needs and ensure their fulfilment Develop and mentor team to move to the next higher level of job through career planning and develop a development chart Ensure compliance to Company policies and values. Preferred Experience: 12+ years of experience in consumer-driven loyalty marketing. Show more Show less

The Chief Manager – Visual Merchandiser will spearhead the execution of the brand’s visual merchandising strategy across a designated zone in India. This role requires a dynamic and seasoned professional with a strong background in fashion or retail, comprehensive knowledge of VM best practices, and demonstrated leadership in managing large, geographically dispersed teams. The position plays a critical role in elevating the customer experience, maintaining brand consistency, and driving commercial performance through compelling and effective visual displays. Key Deliverables (Essential functions & Responsibilities of the Job) : Zonal VM Strategy Implementation Translate national VM strategies into effective zonal plans tailored to regional business goals, customer behavior and store formats. Drive consistency in brand expression while incorporating local insights for higher customer engagement. Retail Strategic Planning & Business Contribution Develop and execute strategic Retail Visual Merchandising plans for the zone/division, contributing directly to sales performance, footfall, conversion and visual appeal. Partner with business units (BU) to align VM priorities with category focus and regional growth plans. Zonal Business Performance Management Adopt a half-country approach, leading business-centric VM planning across a large geographical area. Provide continuous performance feedback and insights to senior leadership, highlighting VM’s impact on business outcomes. Offer design feedback and planning inputs for new store openings, store remodels, and space optimization strategies. Cross-Functional Coordination Work closely with HO teams, including VM Design, Retail Ops, and Buying, to align store grading, product catalogues, and VM execution with zone-specific requirements. Ensure zonal VM is synchronized with support office directives, Regional Manager/Zonal Manager feedback, and market realities. Campaign Rollout & Feedback Loop Lead timely and effective execution of marketing and promotional campaigns across the zone. Provide structured feedback on campaign effectiveness, customer response, and execution challenges to central VM and marketing teams. New Store Openings, Remodernisations & Design Feedback Collaborate with Projects and Planning teams to provide early-stage inputs on store layouts, fixture plans, and visual flow. Ensure VM readiness for new launches and refurbishments, with complete planning of zoning, catalogues, and visual storytelling. Team Leadership & Capability Building Manage and develop Regional VMs, ensuring high performance, accountability, and skill development. Create succession pipelines and drive team engagement across diverse geographies. Senior Stakeholder Collaboration Serve as a key VM liaison with senior management, including MD, HODs, BU heads, and Regional Managers. Represent zonal VM in strategic discussions, business reviews, and planning forums, offering insights and solutions. Innovation, Trends & Customer Experience Stay ahead of market trends and infuse innovation into zonal VM strategy to elevate customer experience and engagement. Pilot new ideas, technologies, and presentation methods that align with brand aspirations and customer expectations. Budget Ownership & Resource Optimization Drive budget planning and cost-effective execution of zonal VM initiatives without compromising quality or brand standards. Optimize manpower, materials, and vendor utilization to maximize impact and efficiency. Reporting & Analytics Deliver structured reports and dashboards showcasing VM compliance, business impact, team KPIs, campaign performance, and ROI. Use data and store feedback to continuously improve VM planning and execution. Skills: Proven experience leading Regional, Area, Cluster, and Store Visual Merchandiser teams Expertise in window displays, signage, interior layouts, and space optimization Strong visual design skills supported by a comprehensive retail portfolio Creative and analytical approach to driving category-specific sales Skilled in managing and coordinating cross-functional teams Excellent project management and stakeholder collaboration abilities Strong critical thinking and problem-solving skills Highly organized, adaptable, and performs well under pressure Preferred Experience 10 to 12 years of experience in Visual Merchandising within the apparel segment. Show more Show less

The Regional Manager is accountable for the overall operational, commercial, and people performance of a cluster of retail stores within a defined geographic region. The role’s primary objective is to drive sales and profitability while ensuring brand standards, exceptional customer service, and consistent team development across all locations. Role Responsibilities Sales & Commercial Performance Deliver seasonal visual merchandising and store layouts in alignment with brand guidelines. Set and cascade regional sales targets; monitor store performance and implement corrective actions as required. Conduct merchandise analysis in collaboration with store teams to optimize assortments and drive sell-through. Leverage footfall, conversion rates, and SKU-level data to identify growth opportunities and emerging trends. Ensure timely and accurate implementation of pricing, promotions, and catalogues across all locations. Store Operations & Standards Ensure consistent execution of operational processes and customer service standards across the region. Conduct regular store visits to review visual merchandising, stock accuracy, and service quality. Oversee timely store openings and adherence to project timelines for new stores and refurbishments. Lead the implementation of marketing initiatives and promotional campaigns across all stores. Enforce compliance with brand guidelines, mystery shopping expectations, and audit standards. Profitability & Cost Control Review P&L statements with store managers and take appropriate actions to enhance profitability. Monitor and control operational costs, utilities, and consumables. Approve capital expenditures related to store maintenance and improvements. Minimize shrinkage by ensuring compliance with stock protection measures and system accuracy. People Management & Development Line-manage store managers, providing coaching to drive performance, engagement, and accountability. Drive team capability through structured training, on-the-job development, and regular performance feedback. Cultivate a culture of recognition, ownership, and exceptional customer service. Align team goals with business strategy and brand objectives. Customer Experience & Brand Integrity Embed a strong customer service ethos that consistently exceeds expectations. Use customer insights and store-level feedback to enhance service delivery and influence policy updates. Improve key metrics such as Net Promoter Score (NPS), customer feedback ratings, and satisfaction levels. Ensure brand consistency through staff grooming, store presentation, and adherence to VM guidelines. Key Deliverables Profitable and brand-compliant stores with strong operational efficiency. Consistent adherence to customer service excellence and visual merchandising standards across the region. Minimized shrinkage, accurate inventory control, and efficient stock management. Highly engaged and capable store teams with low attrition and high team morale. Regular achievement of sales targets, conversion metrics, and customer satisfaction goals. Show more Show less

We are looking for a highly skilled and motivated Assistant Manager to join our dynamic finance team. The ideal candidate should have advanced Excel proficiency, a strong grasp of month-end reporting for both local and international books, and the ability to analyse business cases and respond to ad hoc business queries. Key Deliverables (Essential functions & Responsibilities of the Job) : Business Case Evaluation: Evaluate and analyse business cases for new projects and investments. Prepare financial models, conduct sensitivity analysis, and assess the financial viability and potential risks. Budgeting and Forecasting: Collaborate with cross-functional teams to develop and monitor budgets and forecasts. Assist in the preparation of annual budgets, periodic forecasts, and variance analysis. Adhoc Business Queries: Address adhoc business-related queries from various stakeholders, such as department heads, senior management, and external auditors. Provide financial insights and recommendations to support decision-making. UK Reports Submission: Prepare and submit various reports to the UK team within specified deadlines. Coordinate with the UK team to gather necessary information and address any queries or clarifications. Process Improvement: Identify opportunities to enhance financial processes, streamline reporting mechanisms, and improve overall efficiency. Data Management: Manage financial data in various systems and databases. Ensure data accuracy and generate ad hoc reports and perform data analysis as required. Key Requirement: CA with 1–2 years of relevant experience, or semi-qualified professionals with 4–6 years of experience in finance. Strong proficiency in Microsoft Excel and IFRS. Hands-on experience in budgeting, forecasting, and variance analysis. Excellent analytical and problem-solving abilities. High level of accuracy and attention to detail. Experience working with financial systems and tools, such as SAP or similar ERP platforms. Show more Show less

We are seeking a proactive professional to lead the onsite execution of store setups for Marks & Spencer. The role also involves driving continuous improvement in project execution and related processes. Key Deliverables (Essential functions & Responsibilities of the Job) : Performing role and responsibilities for Project Management across projects with in-house PMC. Including Travel and Working from outstation sites Manage small projects/initiatives/refurbs as per direction of the agreed plan from end to end. Delivery of allocated new store projects & Refurb projects in accordance with Fire, Health & Safety (FHS) Regulations, Cost, Quality, and Schedule requirements of the business. Implement specific FHS Plan, Quality plan, Master Project Schedule, Project Execution Plan, Safe work method statements. Tracking of these plans to be done throughout the duration of the project. Maintain close communication with Design Manager, Cost & Procurement Manager, Design Consultants, and Developer to sort out design issues and coordinate design and site-related activities. Certify billing of all vendors and suppliers as per Contracts / POs / WOs including advances payments, running account bills, and final bills. Ensure all supporting documents including measurement sheets, ESI / PF documents, compliance documents, etc. from vendors are enclosed and verified with bills. Manage technical and financial closeout of allocated projects within allocated timeline including submission of Handing over documents (Technical Operating and Maintenance Manuals) to NSO / Store teams. Ensure Soft copies of all close-out documents are recorded in the central server location as agreed with IT and Leadership. Manage schedule for every project by maintaining and tracking Master Project schedule with project resources - Manpower, Material, and equipment. Responsible for timely delivery of projects to NSO teams in agreed and acceptable store standards. Manage pending items and defects rectifications in projects in a timely manner and ensure sign-off from Store Team and Design Manager. Participate in PIR (Post Implementation Review) for every completed project to clearly identify lessons learned for new projects, items that worked well and those that didn't, Delay analysis, and conduct performance review of all vendors and suppliers including inputs on design consultants. Regular reporting on all projects every week covering FHS, Risk & Mitigation, Progress, Manpower, Design, Cost tracker, Quality, Site pics, Developer issues. Key Requirement: Qualified B.Tech CIVIL or B. Arch professional with 5+ years of project execution. Strong interpersonal skills In-depth knowledge of project execution Effective time management High learning agility Show more Show less

We are looking for a dynamic eComm & Digital IT Manager to play a key role in managing and enhancing the digital and eCommerce technology landscape at M&S Reliance. This role acts as a bridge between IT and business teams, ensuring technology solutions align with strategic goals and deliver a high level of performance, integration, and user satisfaction. The individual will work closely with global M&S platforms (Demandware/SFCC), local partners, and cross-functional stakeholders. Key Deliverables (Essential functions & Responsibilities of the Job) : Manage and enhance eComm and digital applications, ensuring stability, scalability, and business relevance. Collaborate with global M&S teams and JV partners to oversee integrations with the SFCC platform and other digital tools. Establish and maintain IT processes for site operations, incident resolution, and change/enhancement management. Ensure systems meet SLAs, are cost-efficient, and support seamless digital commerce operations. Identify digital/eComm demands and ensure business requirements are properly defined, documented, and translated into actionable IT deliverables. Drive the implementation of technology solutions and oversee end-to-end project delivery within time and budget. Lead technical teams and coordinate with external vendors and contractors. Provide coaching and guidance to internal team members when required. Knowledge Skills and Abilities: Strong knowledge and hands-on experience in Salesforce Commerce Cloud (SFCC) and SFRA framework. Proven expertise in eComm store operations, digital integration, and system architecture. Experience in order management systems (e.g., Sterling), DC inventory, and multi-system integrations. Solid understanding of ITIL practices, project management, and working in Agile/Scrum teams. Ability to analyze business needs, model processes, and propose scalable IT solutions. Strong communication, stakeholder management, and cross-functional collaboration skills. Ability to manage concurrent projects and lead internal/external teams effectively. Show more Show less

This role involves revenue accounting and receivables processes for the business, ensuring accurate revenue accounting and in line with accounting standards and internal policies. Key Deliverables (Essential Functions & Responsibilities) Accounts Receivable Management Oversee revenue accounting and reconciliation for E-commerce, Partner, and Store sales. Ensure robust internal financial controls on accounts receivables, with a focus on improving collection efficiency. Manage end-to-end accounts receivable operations PAN India, including team supervision and handling escalations. Negotiate with banks for favorable merchant transaction rates and secure cash pickup services. Ensure Partner/Marketplace reconciliations are current and escalate discrepancies in a timely manner. Financial Reporting & Controls Review and strengthen internal control systems to monitor cash and card collections, minimizing variances and discrepancies. Conduct regular evaluations of PAN India financial transactions to ensure alignment with internal policies and procedures. Audit & Governance Ensure timely and accurate completion of internal and statutory audits related to revenue accounting and accounts receivable. Maintain the security and confidentiality of financial documentation and records. Ad Hoc Responsibilities Manage e-voucher and gift card processes, as required. Ensure adherence to revenue accounting standards for any new sales channels introduced, including proper execution of UAT for system changes. Collaborate with the tax team to implement tax notifications and ensure compliance with statutory requirements. Key Requirements Strong domain expertise in Accounts Receivable and Financial Reporting. Proficiency in SAP, MS Office, and reconciliation tools. Excellent analytical, problem-solving, and team leadership skills. Show more Show less

The Area Manager is responsible for the day-to-day operational, commercial, and team performance of a defined group of retail stores within an assigned area. The role is execution-focused, ensuring stores meet sales targets, maintain brand and service standards, and operate efficiently with engaged team Role Responsibilities Sales & Commercial Execution Drive store-level sales by implementing seasonal visual merchandising and layouts as per brand guidelines. Monitor daily sales performance across stores; support store teams with corrective actions where needed. Assist in merchandise planning and provide inputs to improve assortment and stock mix. Leverage local store data (footfall, conversion, product performance) to support revenue growth. Ensure timely execution of promotions, markdowns, and pricing changes. Store Operations & Compliance Ensure operational consistency and compliance with standard operating procedures. Conduct frequent store visits to assess stock accuracy, service standards, and visual merchandising. Support store openings and minor refurbishments within the assigned area. Guide stores in implementing marketing and brand initiatives at the ground level. Ensure stores comply with audit, hygiene, and mystery shopper expectations. Profitability & Cost Control Review store-level P&L reports with managers and identify cost-saving opportunities. Monitor key expense heads such as manpower, utilities, and consumables. Recommend and oversee small-scale store maintenance or repair spends within approved limits. Ensure shrinkage is minimized by reinforcing stock management processes and loss prevention protocols. Team Management & Support Supervise and support Store Managers in day-to-day operations. Act as a coach to build team capability and ensure optimal staffing across stores. Encourage recognition and accountability, promoting a positive work environment. Collaborate with HR to support hiring, onboarding, and training within the area. Customer Service & Brand Standards Promote a strong customer-first culture across all stores. Review store feedback and customer complaints to drive service improvements. Maintain brand integrity through consistent store presentation, grooming, and adherence to VM standards. Key Deliverables Achievement of sales and service metrics across the area. Strong store-level operational compliance and SOP adherence. Improved profitability through cost controls and low shrinkage. Engaged and trained teams with high performance and low attrition. Positive customer experience and consistent brand presentation. Show more Show less