The Manager – Sustainability will drive the company’s environmental agenda by championing the protection and preservation of natural resources. This role plays a key leadership part in developing and executing a comprehensive sustainability strategy. Key Deliverables (Essential functions & Responsibilities of the Job) : Expert knowledge in sustainability and climate-related initiatives - net neutrality, MSCI/DJSI indices, net-zero targets, climate risk, ESG impact assessment Experienced in performing or assessing quantification and calculations for scope 1, 2 and 3 emissions and LCA studies. Prepare proposals and project scope for Plan A projects for different parts of the business – Sustainability and CSR Execute carbon emissions/inventory projects & CSR projects with stakeholders in alignment with goals. Ability to analyze and review process documentation, create standard operating procedures & internal controls for the purpose of carbon accounting. Develop and identify projects which are on carbon neutrality for ongoing emissions. Benchmarking exercises with industry frameworks, and leading global practices Stay up to date on industry trends and reporting frameworks – Domestic and International and at M&S Manage Qualitative and quantitative reporting for top management (India and UK) on analysis of ESG progress. Key Requirement: Effective Communication and problem resolution skills Familiar with Carbon accounting, ESG Hands-on experience in leading successful implementation of net neutral practices Proficient in working on Microsoft Office (Excel & PowerPoint Presentation) Highly flexible and quick learner to adopt and apply new methodology/approach. Open to travel for project execution Show more Show less
The Chief Manager – CRM & Loyalty will Lead the M&S India CRM program to enhance customer loyalty and accelerate business revenue growth. Key Deliverables (Essential functions & Responsibilities of the Job) : CRM and Loyalty Responsible for leading the customer loyalty program for the organization. Augment the M&S India Loyalty program by studying effectiveness of all elements, benchmarking key brands across the world and coming up with out of the box ideas. Drive Loyalty enrolment & retention by creating focused efforts to build communication strategies for Loyalty customers and enhancing the loyalty program. Design and develop Marketing campaigns that are data-driven and segment-focused with accountability for the effectiveness of the campaigns - focused on retaining customers, increasing customer purchase frequency to boost revenue at a healthy ROI Campaign Planning (with close coordination with Buying & Merchandising and Retail) on the basis of Business requirement and Customer Data analytics Manage program performance and customer behavior through customer segmentation, program and campaign level impact (return on investment and profitability) Annual & monthly budget planning Own the Omni-channel strategy, tactics and delivery of communication plan using various media channels Manage & enhance the CRM Omni-channel marketing set-up, Data Mart and SVOC by co-ordination with internal & external stakeholders Customer Life Cycle Management Enhance CLM program by modifying automated journeys, adding new triggers and communication channels and developing Machine Learning models. Monitor efficacy of all CLM offers and evaluate ROI Conceptualize and atomization of CLM rules on the basis of Micro Segmentation of customer purchase behavior. Customer Insight and Data Analytics Uncover business insights on the basis of Customer Purchase pattern, identifying different problem areas and conceptualizing different programs to address it. (Low frequency, New to repeat, Lapse and Dormant program, Fencing High Value and High Frequency Customers). Provide business level insights beyond the CRM function to inform organizational strategy. Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities. Business Analysis at BU Level/store level to address specific issues and develop strategy to increase active base and loyalty base sale In depth analysis and ROI calculation for all CRM activities Lead the development of data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions. Conceptualize consumer research internally and externally to uncover the core consumer motivations behind the data points. Creative Development Develop engaging content related to loyalty by working with internal and external creative teams Design Creative A/B tests to optimize communication Coordinate to ensure timely delivery and execution of the creatives made Team Management Manage the performance of the team – set annual performance goals, monitor performance and provide constructive feedback to improve performance. Identify their training and development needs and ensure their fulfilment Develop and mentor team to move to the next higher level of job through career planning and develop a development chart Ensure compliance to Company policies and values. Preferred Experience: 12+ years of experience in consumer-driven loyalty marketing. Show more Show less
The Chief Manager – Visual Merchandiser will spearhead the execution of the brand’s visual merchandising strategy across a designated zone in India. This role requires a dynamic and seasoned professional with a strong background in fashion or retail, comprehensive knowledge of VM best practices, and demonstrated leadership in managing large, geographically dispersed teams. The position plays a critical role in elevating the customer experience, maintaining brand consistency, and driving commercial performance through compelling and effective visual displays. Key Deliverables (Essential functions & Responsibilities of the Job) : Zonal VM Strategy Implementation Translate national VM strategies into effective zonal plans tailored to regional business goals, customer behavior and store formats. Drive consistency in brand expression while incorporating local insights for higher customer engagement. Retail Strategic Planning & Business Contribution Develop and execute strategic Retail Visual Merchandising plans for the zone/division, contributing directly to sales performance, footfall, conversion and visual appeal. Partner with business units (BU) to align VM priorities with category focus and regional growth plans. Zonal Business Performance Management Adopt a half-country approach, leading business-centric VM planning across a large geographical area. Provide continuous performance feedback and insights to senior leadership, highlighting VM’s impact on business outcomes. Offer design feedback and planning inputs for new store openings, store remodels, and space optimization strategies. Cross-Functional Coordination Work closely with HO teams, including VM Design, Retail Ops, and Buying, to align store grading, product catalogues, and VM execution with zone-specific requirements. Ensure zonal VM is synchronized with support office directives, Regional Manager/Zonal Manager feedback, and market realities. Campaign Rollout & Feedback Loop Lead timely and effective execution of marketing and promotional campaigns across the zone. Provide structured feedback on campaign effectiveness, customer response, and execution challenges to central VM and marketing teams. New Store Openings, Remodernisations & Design Feedback Collaborate with Projects and Planning teams to provide early-stage inputs on store layouts, fixture plans, and visual flow. Ensure VM readiness for new launches and refurbishments, with complete planning of zoning, catalogues, and visual storytelling. Team Leadership & Capability Building Manage and develop Regional VMs, ensuring high performance, accountability, and skill development. Create succession pipelines and drive team engagement across diverse geographies. Senior Stakeholder Collaboration Serve as a key VM liaison with senior management, including MD, HODs, BU heads, and Regional Managers. Represent zonal VM in strategic discussions, business reviews, and planning forums, offering insights and solutions. Innovation, Trends & Customer Experience Stay ahead of market trends and infuse innovation into zonal VM strategy to elevate customer experience and engagement. Pilot new ideas, technologies, and presentation methods that align with brand aspirations and customer expectations. Budget Ownership & Resource Optimization Drive budget planning and cost-effective execution of zonal VM initiatives without compromising quality or brand standards. Optimize manpower, materials, and vendor utilization to maximize impact and efficiency. Reporting & Analytics Deliver structured reports and dashboards showcasing VM compliance, business impact, team KPIs, campaign performance, and ROI. Use data and store feedback to continuously improve VM planning and execution. Skills: Proven experience leading Regional, Area, Cluster, and Store Visual Merchandiser teams Expertise in window displays, signage, interior layouts, and space optimization Strong visual design skills supported by a comprehensive retail portfolio Creative and analytical approach to driving category-specific sales Skilled in managing and coordinating cross-functional teams Excellent project management and stakeholder collaboration abilities Strong critical thinking and problem-solving skills Highly organized, adaptable, and performs well under pressure Preferred Experience 10 to 12 years of experience in Visual Merchandising within the apparel segment. Show more Show less
The Regional Manager is accountable for the overall operational, commercial, and people performance of a cluster of retail stores within a defined geographic region. The role’s primary objective is to drive sales and profitability while ensuring brand standards, exceptional customer service, and consistent team development across all locations. Role Responsibilities Sales & Commercial Performance Deliver seasonal visual merchandising and store layouts in alignment with brand guidelines. Set and cascade regional sales targets; monitor store performance and implement corrective actions as required. Conduct merchandise analysis in collaboration with store teams to optimize assortments and drive sell-through. Leverage footfall, conversion rates, and SKU-level data to identify growth opportunities and emerging trends. Ensure timely and accurate implementation of pricing, promotions, and catalogues across all locations. Store Operations & Standards Ensure consistent execution of operational processes and customer service standards across the region. Conduct regular store visits to review visual merchandising, stock accuracy, and service quality. Oversee timely store openings and adherence to project timelines for new stores and refurbishments. Lead the implementation of marketing initiatives and promotional campaigns across all stores. Enforce compliance with brand guidelines, mystery shopping expectations, and audit standards. Profitability & Cost Control Review P&L statements with store managers and take appropriate actions to enhance profitability. Monitor and control operational costs, utilities, and consumables. Approve capital expenditures related to store maintenance and improvements. Minimize shrinkage by ensuring compliance with stock protection measures and system accuracy. People Management & Development Line-manage store managers, providing coaching to drive performance, engagement, and accountability. Drive team capability through structured training, on-the-job development, and regular performance feedback. Cultivate a culture of recognition, ownership, and exceptional customer service. Align team goals with business strategy and brand objectives. Customer Experience & Brand Integrity Embed a strong customer service ethos that consistently exceeds expectations. Use customer insights and store-level feedback to enhance service delivery and influence policy updates. Improve key metrics such as Net Promoter Score (NPS), customer feedback ratings, and satisfaction levels. Ensure brand consistency through staff grooming, store presentation, and adherence to VM guidelines. Key Deliverables Profitable and brand-compliant stores with strong operational efficiency. Consistent adherence to customer service excellence and visual merchandising standards across the region. Minimized shrinkage, accurate inventory control, and efficient stock management. Highly engaged and capable store teams with low attrition and high team morale. Regular achievement of sales targets, conversion metrics, and customer satisfaction goals. Show more Show less
We are looking for a highly skilled and motivated Assistant Manager to join our dynamic finance team. The ideal candidate should have advanced Excel proficiency, a strong grasp of month-end reporting for both local and international books, and the ability to analyse business cases and respond to ad hoc business queries. Key Deliverables (Essential functions & Responsibilities of the Job) : Business Case Evaluation: Evaluate and analyse business cases for new projects and investments. Prepare financial models, conduct sensitivity analysis, and assess the financial viability and potential risks. Budgeting and Forecasting: Collaborate with cross-functional teams to develop and monitor budgets and forecasts. Assist in the preparation of annual budgets, periodic forecasts, and variance analysis. Adhoc Business Queries: Address adhoc business-related queries from various stakeholders, such as department heads, senior management, and external auditors. Provide financial insights and recommendations to support decision-making. UK Reports Submission: Prepare and submit various reports to the UK team within specified deadlines. Coordinate with the UK team to gather necessary information and address any queries or clarifications. Process Improvement: Identify opportunities to enhance financial processes, streamline reporting mechanisms, and improve overall efficiency. Data Management: Manage financial data in various systems and databases. Ensure data accuracy and generate ad hoc reports and perform data analysis as required. Key Requirement: CA with 1–2 years of relevant experience, or semi-qualified professionals with 4–6 years of experience in finance. Strong proficiency in Microsoft Excel and IFRS. Hands-on experience in budgeting, forecasting, and variance analysis. Excellent analytical and problem-solving abilities. High level of accuracy and attention to detail. Experience working with financial systems and tools, such as SAP or similar ERP platforms. Show more Show less
We are seeking a proactive professional to lead the onsite execution of store setups for Marks & Spencer. The role also involves driving continuous improvement in project execution and related processes. Key Deliverables (Essential functions & Responsibilities of the Job) : Performing role and responsibilities for Project Management across projects with in-house PMC. Including Travel and Working from outstation sites Manage small projects/initiatives/refurbs as per direction of the agreed plan from end to end. Delivery of allocated new store projects & Refurb projects in accordance with Fire, Health & Safety (FHS) Regulations, Cost, Quality, and Schedule requirements of the business. Implement specific FHS Plan, Quality plan, Master Project Schedule, Project Execution Plan, Safe work method statements. Tracking of these plans to be done throughout the duration of the project. Maintain close communication with Design Manager, Cost & Procurement Manager, Design Consultants, and Developer to sort out design issues and coordinate design and site-related activities. Certify billing of all vendors and suppliers as per Contracts / POs / WOs including advances payments, running account bills, and final bills. Ensure all supporting documents including measurement sheets, ESI / PF documents, compliance documents, etc. from vendors are enclosed and verified with bills. Manage technical and financial closeout of allocated projects within allocated timeline including submission of Handing over documents (Technical Operating and Maintenance Manuals) to NSO / Store teams. Ensure Soft copies of all close-out documents are recorded in the central server location as agreed with IT and Leadership. Manage schedule for every project by maintaining and tracking Master Project schedule with project resources - Manpower, Material, and equipment. Responsible for timely delivery of projects to NSO teams in agreed and acceptable store standards. Manage pending items and defects rectifications in projects in a timely manner and ensure sign-off from Store Team and Design Manager. Participate in PIR (Post Implementation Review) for every completed project to clearly identify lessons learned for new projects, items that worked well and those that didn't, Delay analysis, and conduct performance review of all vendors and suppliers including inputs on design consultants. Regular reporting on all projects every week covering FHS, Risk & Mitigation, Progress, Manpower, Design, Cost tracker, Quality, Site pics, Developer issues. Key Requirement: Qualified B.Tech CIVIL or B. Arch professional with 5+ years of project execution. Strong interpersonal skills In-depth knowledge of project execution Effective time management High learning agility Show more Show less
We are looking for a dynamic eComm & Digital IT Manager to play a key role in managing and enhancing the digital and eCommerce technology landscape at M&S Reliance. This role acts as a bridge between IT and business teams, ensuring technology solutions align with strategic goals and deliver a high level of performance, integration, and user satisfaction. The individual will work closely with global M&S platforms (Demandware/SFCC), local partners, and cross-functional stakeholders. Key Deliverables (Essential functions & Responsibilities of the Job) : Manage and enhance eComm and digital applications, ensuring stability, scalability, and business relevance. Collaborate with global M&S teams and JV partners to oversee integrations with the SFCC platform and other digital tools. Establish and maintain IT processes for site operations, incident resolution, and change/enhancement management. Ensure systems meet SLAs, are cost-efficient, and support seamless digital commerce operations. Identify digital/eComm demands and ensure business requirements are properly defined, documented, and translated into actionable IT deliverables. Drive the implementation of technology solutions and oversee end-to-end project delivery within time and budget. Lead technical teams and coordinate with external vendors and contractors. Provide coaching and guidance to internal team members when required. Knowledge Skills and Abilities: Strong knowledge and hands-on experience in Salesforce Commerce Cloud (SFCC) and SFRA framework. Proven expertise in eComm store operations, digital integration, and system architecture. Experience in order management systems (e.g., Sterling), DC inventory, and multi-system integrations. Solid understanding of ITIL practices, project management, and working in Agile/Scrum teams. Ability to analyze business needs, model processes, and propose scalable IT solutions. Strong communication, stakeholder management, and cross-functional collaboration skills. Ability to manage concurrent projects and lead internal/external teams effectively. Show more Show less
This role involves revenue accounting and receivables processes for the business, ensuring accurate revenue accounting and in line with accounting standards and internal policies. Key Deliverables (Essential Functions & Responsibilities) Accounts Receivable Management Oversee revenue accounting and reconciliation for E-commerce, Partner, and Store sales. Ensure robust internal financial controls on accounts receivables, with a focus on improving collection efficiency. Manage end-to-end accounts receivable operations PAN India, including team supervision and handling escalations. Negotiate with banks for favorable merchant transaction rates and secure cash pickup services. Ensure Partner/Marketplace reconciliations are current and escalate discrepancies in a timely manner. Financial Reporting & Controls Review and strengthen internal control systems to monitor cash and card collections, minimizing variances and discrepancies. Conduct regular evaluations of PAN India financial transactions to ensure alignment with internal policies and procedures. Audit & Governance Ensure timely and accurate completion of internal and statutory audits related to revenue accounting and accounts receivable. Maintain the security and confidentiality of financial documentation and records. Ad Hoc Responsibilities Manage e-voucher and gift card processes, as required. Ensure adherence to revenue accounting standards for any new sales channels introduced, including proper execution of UAT for system changes. Collaborate with the tax team to implement tax notifications and ensure compliance with statutory requirements. Key Requirements Strong domain expertise in Accounts Receivable and Financial Reporting. Proficiency in SAP, MS Office, and reconciliation tools. Excellent analytical, problem-solving, and team leadership skills. Show more Show less
The Area Manager is responsible for the day-to-day operational, commercial, and team performance of a defined group of retail stores within an assigned area. The role is execution-focused, ensuring stores meet sales targets, maintain brand and service standards, and operate efficiently with engaged team Role Responsibilities Sales & Commercial Execution Drive store-level sales by implementing seasonal visual merchandising and layouts as per brand guidelines. Monitor daily sales performance across stores; support store teams with corrective actions where needed. Assist in merchandise planning and provide inputs to improve assortment and stock mix. Leverage local store data (footfall, conversion, product performance) to support revenue growth. Ensure timely execution of promotions, markdowns, and pricing changes. Store Operations & Compliance Ensure operational consistency and compliance with standard operating procedures. Conduct frequent store visits to assess stock accuracy, service standards, and visual merchandising. Support store openings and minor refurbishments within the assigned area. Guide stores in implementing marketing and brand initiatives at the ground level. Ensure stores comply with audit, hygiene, and mystery shopper expectations. Profitability & Cost Control Review store-level P&L reports with managers and identify cost-saving opportunities. Monitor key expense heads such as manpower, utilities, and consumables. Recommend and oversee small-scale store maintenance or repair spends within approved limits. Ensure shrinkage is minimized by reinforcing stock management processes and loss prevention protocols. Team Management & Support Supervise and support Store Managers in day-to-day operations. Act as a coach to build team capability and ensure optimal staffing across stores. Encourage recognition and accountability, promoting a positive work environment. Collaborate with HR to support hiring, onboarding, and training within the area. Customer Service & Brand Standards Promote a strong customer-first culture across all stores. Review store feedback and customer complaints to drive service improvements. Maintain brand integrity through consistent store presentation, grooming, and adherence to VM standards. Key Deliverables Achievement of sales and service metrics across the area. Strong store-level operational compliance and SOP adherence. Improved profitability through cost controls and low shrinkage. Engaged and trained teams with high performance and low attrition. Positive customer experience and consistent brand presentation. Show more Show less
Function: Buying Industry Experience: Retail Key Deliverables (Essential Functions & Responsibilities): Develop and implement detailed seasonal product plans, aligned with business goals. Present range and sign off Business Unit (BU) plans in coordination with the Buying and Merchandising Head. Book product quantities to support launches and adapt to in-season sales trends. Analyze sales data to support informed buying decisions. Work closely with suppliers to revise production flows based on sales performance and maximize sell-through. Set and review targets for sales, margins, stock levels, commitments, and availability. Contribute to the operating plan review and capture key learnings for future planning. Manage catalogue intentions and the In-Range Presentation (IRP). Lead planning and execution for all markdown and promotional periods. Monitor supplier performance and ensure timely agreement and alignment on range production plans. Coordinate with suppliers for flow inputs to maintain alignment between production and commitments. Manage production plans to optimize Merchandise Stock Index capacity. Collaborate with the Retail team by providing inputs for store layout planning. Contribute to pricing strategies for new ranges. Maintain competitive awareness and monitor product offerings in the market. Plan, optimize, and review the product catalogue in alignment with store formats and chain performance. Lead implementation of new systems and processes for improved efficiency. Key Requirements: Create and execute the department’s Operating Plan. Select relevant products from the M&S global catalogue to capture trends, drive volume, and meet customer demand. Lead local product development to address market gaps, regional requirements, and margin improvement opportunities. Plan and manage flow and phasing of stock to ensure timely product availability. Ensure buying is aligned with approved plans and meets critical path timelines. Drive in-season development of short lead-time products to improve responsiveness. Develop and scale 'value fashion' lines for Tier 2 markets. Collaborate with Visual Merchandising and Marketing to deliver compelling in-store looks and storytelling.
The Chief Manager – Visual Merchandiser will spearhead the execution of the brand’s visual merchandising strategy across a designated zone in India. This role requires a dynamic and seasoned professional with a strong background in fashion or retail, comprehensive knowledge of VM best practices, and demonstrated leadership in managing large, geographically dispersed teams. The position plays a critical role in elevating the customer experience, maintaining brand consistency, and driving commercial performance through compelling and effective visual displays. Key Deliverables (Essential functions & Responsibilities of the Job) : Zonal VM Strategy Implementation Translate national VM strategies into effective zonal plans tailored to regional business goals, customer behavior and store formats. Drive consistency in brand expression while incorporating local insights for higher customer engagement. Retail Strategic Planning & Business Contribution Develop and execute strategic Retail Visual Merchandising plans for the zone/division, contributing directly to sales performance, footfall, conversion and visual appeal. Partner with business units (BU) to align VM priorities with category focus and regional growth plans. Zonal Business Performance Management Adopt a half-country approach, leading business-centric VM planning across a large geographical area. Provide continuous performance feedback and insights to senior leadership, highlighting VM’s impact on business outcomes. Offer design feedback and planning inputs for new store openings, store remodels, and space optimization strategies. Cross-Functional Coordination Work closely with HO teams, including VM Design, Retail Ops, and Buying, to align store grading, product catalogues, and VM execution with zone-specific requirements. Ensure zonal VM is synchronized with support office directives, Regional Manager/Zonal Manager feedback, and market realities. Campaign Rollout & Feedback Loop Lead timely and effective execution of marketing and promotional campaigns across the zone. Provide structured feedback on campaign effectiveness, customer response, and execution challenges to central VM and marketing teams. New Store Openings, Remodernisations & Design Feedback Collaborate with Projects and Planning teams to provide early-stage inputs on store layouts, fixture plans, and visual flow. Ensure VM readiness for new launches and refurbishments, with complete planning of zoning, catalogues, and visual storytelling. Team Leadership & Capability Building Manage and develop Regional VMs, ensuring high performance, accountability, and skill development. Create succession pipelines and drive team engagement across diverse geographies. Senior Stakeholder Collaboration Serve as a key VM liaison with senior management, including MD, HODs, BU heads, and Regional Managers. Represent zonal VM in strategic discussions, business reviews, and planning forums, offering insights and solutions. Innovation, Trends & Customer Experience Stay ahead of market trends and infuse innovation into zonal VM strategy to elevate customer experience and engagement. Pilot new ideas, technologies, and presentation methods that align with brand aspirations and customer expectations. Budget Ownership & Resource Optimization Drive budget planning and cost-effective execution of zonal VM initiatives without compromising quality or brand standards. Optimize manpower, materials, and vendor utilization to maximize impact and efficiency. Reporting & Analytics Deliver structured reports and dashboards showcasing VM compliance, business impact, team KPIs, campaign performance, and ROI. Use data and store feedback to continuously improve VM planning and execution. Skills: Proven experience leading Regional, Area, Cluster, and Store Visual Merchandiser teams Expertise in window displays, signage, interior layouts, and space optimization Strong visual design skills supported by a comprehensive retail portfolio Creative and analytical approach to driving category-specific sales Skilled in managing and coordinating cross-functional teams Excellent project management and stakeholder collaboration abilities Strong critical thinking and problem-solving skills Highly organized, adaptable, and performs well under pressure Preferred Experience 10 to 12 years of experience in Visual Merchandising within the apparel segment.
The Manager – Buying will be responsible for planning, selecting, and managing product ranges that align with the business objectives. The role requires a strong commercial acumen and an eye for market trends to deliver a compelling product offering that drives sales, maximizes profitability, and meets customer expectations Key Deliverables (Essential Functions & Responsibilities of the Job) : Formulate quarterly product plans in alignment with business goals. Prepare and present range selections to secure sign-off with the Head. Manage product bookings to support launch plans and respond to in-season variables. Conduct in-depth analysis to inform and support buying decisions. Monitor and respond to sales performance; adjust production plans in coordination with suppliers. Set and review targets for sales, margins, stock levels, and availability. Participate in operating plan reviews and identify key learnings. Oversee catalogue planning, markdown strategies, and IRP completion. Ensure timely alignment between production flows and business commitments. Coordinate with suppliers to manage MSI capacity and production timelines. Provide necessary information to support retail layout planning. Contribute to the development of effective pricing strategies. Stay updated on competitor product offerings and market trends. Plan and optimize catalogue assortments, especially tailored to specific store clusters or geographies. Support implementation of new systems, tools, and process improvements. Key Requirement: Ownership of department operating plan. Selection and curation of products from the Marks & Spencer global catalogue, ensuring alignment with trends, volume drivers, and key focus areas. Develop local product lines to address market gaps and margin opportunities. Strategize product flow and phasing to align with commercial calendar. Ensure product delivery adheres to the buying plan and critical path. Manage catalogue planning and execution. Develop faster-turnaround products for in-season responsiveness. Create ‘value fashion’ lines suited for Tier 2 markets. Collaborate with VM and Marketing to showcase seasonal looks and trends effectively. Drive product visibility and performance during peak trading periods, such as gifting seasons.
This role is responsible for managing the end-to-end Retail Business Management Information System (MIS). It involves handling internal communication channels, ensuring adherence to reporting processes and implementing weekly actions based on data insights. Key Deliverables (Essential functions & Responsibilities of the Job): Own and manage all aspects of the MIS and data systems, including report and dashboard generation. Coordinate with cross-functional teams for data collection, reporting, and timely store projects. Lead monthly, quarterly, and annual target setting for sales and key retail performance metrics. Monitor weekly, monthly, and seasonal performance, and circulate actionable insights and reports to stores and leadership. Deliver weekly retail communications, ensuring clarity on actions required. Support ad hoc data requirements with advanced Excel capabilities. Work with tools like SAP, OneDrive, Tableau, Power BI, etc. Key Skills Required: Strong multitasking and time management skills. Self-driven, organized, and goal-oriented. Analytical mindset with the ability to convert data into actionable insights. Proficiency in Microsoft Office Suite, particularly Excel; familiarity with data visualization tools preferred.
The Regional Manager is accountable for the overall operational, commercial, and people performance of a cluster of retail stores within a defined geographic region. The role’s primary objective is to drive sales and profitability while ensuring brand standards, exceptional customer service, and consistent team development across all locations. Role Responsibilities Sales & Commercial Performance Deliver seasonal visual merchandising and store layouts in alignment with brand guidelines. Set and cascade regional sales targets; monitor store performance and implement corrective actions as required. Conduct merchandise analysis in collaboration with store teams to optimize assortments and drive sell-through. Leverage footfall, conversion rates, and SKU-level data to identify growth opportunities and emerging trends. Ensure timely and accurate implementation of pricing, promotions, and catalogues across all locations. Store Operations & Standards Ensure consistent execution of operational processes and customer service standards across the region. Conduct regular store visits to review visual merchandising, stock accuracy, and service quality. Oversee timely store openings and adherence to project timelines for new stores and refurbishments. Lead the implementation of marketing initiatives and promotional campaigns across all stores. Enforce compliance with brand guidelines, mystery shopping expectations, and audit standards. Profitability & Cost Control Review P&L statements with store managers and take appropriate actions to enhance profitability. Monitor and control operational costs, utilities, and consumables. Approve capital expenditures related to store maintenance and improvements. Minimize shrinkage by ensuring compliance with stock protection measures and system accuracy. People Management & Development Line-manage store managers, providing coaching to drive performance, engagement, and accountability. Drive team capability through structured training, on-the-job development, and regular performance feedback. Cultivate a culture of recognition, ownership, and exceptional customer service. Align team goals with business strategy and brand objectives. Customer Experience & Brand Integrity Embed a strong customer service ethos that consistently exceeds expectations. Use customer insights and store-level feedback to enhance service delivery and influence policy updates. Improve key metrics such as Net Promoter Score (NPS), customer feedback ratings, and satisfaction levels. Ensure brand consistency through staff grooming, store presentation, and adherence to VM guidelines. Key Deliverables Profitable and brand-compliant stores with strong operational efficiency. Consistent adherence to customer service excellence and visual merchandising standards across the region. Minimized shrinkage, accurate inventory control, and efficient stock management. Highly engaged and capable store teams with low attrition and high team morale. Regular achievement of sales targets, conversion metrics, and customer satisfaction goals.
This role involves revenue accounting and receivables processes for the business, ensuring accurate revenue accounting and in line with accounting standards and internal policies. Key Deliverables (Essential Functions & Responsibilities) Accounts Receivable Management Oversee revenue accounting and reconciliation for E-commerce, Partner, and Store sales. Ensure robust internal financial controls on accounts receivables, with a focus on improving collection efficiency. Manage end-to-end accounts receivable operations PAN India, including team supervision and handling escalations. Negotiate with banks for favorable merchant transaction rates and secure cash pickup services. Ensure Partner/Marketplace reconciliations are current and escalate discrepancies in a timely manner. Financial Reporting & Controls Review and strengthen internal control systems to monitor cash and card collections, minimizing variances and discrepancies. Conduct regular evaluations of PAN India financial transactions to ensure alignment with internal policies and procedures. Audit & Governance Ensure timely and accurate completion of internal and statutory audits related to revenue accounting and accounts receivable. Maintain the security and confidentiality of financial documentation and records. Ad Hoc Responsibilities Manage e-voucher and gift card processes, as required. Ensure adherence to revenue accounting standards for any new sales channels introduced, including proper execution of UAT for system changes. Collaborate with the tax team to implement tax notifications and ensure compliance with statutory requirements. Key Requirements Strong domain expertise in Accounts Receivable and Financial Reporting. Proficiency in SAP, MS Office, and reconciliation tools. Excellent analytical, problem-solving, and team leadership skills.
We are looking for a highly skilled and motivated Assistant Manager to join our dynamic finance team. The ideal candidate should have advanced Excel proficiency, a strong grasp of month-end reporting for both local and international books, and the ability to analyse business cases and respond to ad hoc business queries. Key Deliverables (Essential functions & Responsibilities of the Job) : Business Case Evaluation: Evaluate and analyse business cases for new projects and investments. Prepare financial models, conduct sensitivity analysis, and assess the financial viability and potential risks. Budgeting and Forecasting: Collaborate with cross-functional teams to develop and monitor budgets and forecasts. Assist in the preparation of annual budgets, periodic forecasts, and variance analysis. Adhoc Business Queries: Address adhoc business-related queries from various stakeholders, such as department heads, senior management, and external auditors. Provide financial insights and recommendations to support decision-making. UK Reports Submission: Prepare and submit various reports to the UK team within specified deadlines. Coordinate with the UK team to gather necessary information and address any queries or clarifications. Process Improvement: Identify opportunities to enhance financial processes, streamline reporting mechanisms, and improve overall efficiency. Data Management: Manage financial data in various systems and databases. Ensure data accuracy and generate ad hoc reports and perform data analysis as required. Key Requirement: CA with 1–2 years of relevant experience, or semi-qualified professionals with 4–6 years of experience in finance. Strong proficiency in Microsoft Excel and IFRS. Hands-on experience in budgeting, forecasting, and variance analysis. Excellent analytical and problem-solving abilities. High level of accuracy and attention to detail. Experience working with financial systems and tools, such as SAP or similar ERP platforms.
We are looking for a seasoned AWS DevOps Engineer with robust experience in AWS middleware services and MongoDB Cloud Infrastructure Management. The role involves designing, deploying, and maintaining secure, scalable, and high-availability infrastructure, along with developing efficient CI/CD pipelines and automating operational processes. Key Deliverables (Essential functions & Responsibilities of the Job) : Design, deploy, and manage AWS infrastructure, with a focus on middleware services such as API Gateway, Lambda, SQS, SNS, ECS, and EKS. Administer and optimize MongoDB Atlas or equivalent cloud-based MongoDB solutions for high availability, security, and performance. Develop, manage, and enhance CI/CD pipelines using tools like AWS CodePipeline, Jenkins, GitHub Actions, GitLab CI/CD, or Bitbucket Pipelines. Automate infrastructure provisioning using Terraform, AWS CloudFormation, or AWS CDK. Implement monitoring and logging solutions using CloudWatch, Prometheus, Grafana, or the ELK Stack. Enforce cloud security best practices — IAM, VPC setups, encryption, certificate management, and compliance controls. Work closely with development teams to improve application reliability, scalability, and performance. Manage containerized environments using Docker, Kubernetes (EKS), or AWS ECS. Perform MongoDB administration tasks such as backups, performance tuning, indexing, and sharding. Participate in on-call rotations to ensure 24/7 infrastructure availability and quick incident resolution. Knowledge Skills and Abilities: 7+ years of hands-on AWS DevOps experience, especially with middleware services. Strong expertise in MongoDB Atlas or other cloud MongoDB services. Proficiency in Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or AWS CDK. Solid experience with CI/CD tools: Jenkins, CodePipeline, GitHub Actions, GitLab, Bitbucket, etc. Excellent scripting skills in Python, Bash, or PowerShell. Experience in containerization and orchestration: Docker, EKS, ECS. Familiarity with monitoring tools like CloudWatch, ELK, Prometheus, Grafana. Strong understanding of AWS networking and security: IAM, VPC, KMS, Security Groups. Ability to solve complex problems and thrive in a fast-paced environment. Preferred Qualifications AWS Certified DevOps Engineer – Professional or AWS Solutions Architect – Associate/Professional. MongoDB Certified DBA or Developer. Experience with serverless services like AWS Lambda, Step Functions. Exposure to multi-cloud or hybrid cloud environments.
The Area Manager is responsible for the day-to-day operational, commercial, and team performance of a defined group of retail stores within an assigned area. The role is execution-focused, ensuring stores meet sales targets, maintain brand and service standards, and operate efficiently with engaged team Role Responsibilities Sales & Commercial Execution Drive store-level sales by implementing seasonal visual merchandising and layouts as per brand guidelines. Monitor daily sales performance across stores; support store teams with corrective actions where needed. Assist in merchandise planning and provide inputs to improve assortment and stock mix. Leverage local store data (footfall, conversion, product performance) to support revenue growth. Ensure timely execution of promotions, markdowns, and pricing changes. Store Operations & Compliance Ensure operational consistency and compliance with standard operating procedures. Conduct frequent store visits to assess stock accuracy, service standards, and visual merchandising. Support store openings and minor refurbishments within the assigned area. Guide stores in implementing marketing and brand initiatives at the ground level. Ensure stores comply with audit, hygiene, and mystery shopper expectations. Profitability & Cost Control Review store-level P&L reports with managers and identify cost-saving opportunities. Monitor key expense heads such as manpower, utilities, and consumables. Recommend and oversee small-scale store maintenance or repair spends within approved limits. Ensure shrinkage is minimized by reinforcing stock management processes and loss prevention protocols. Team Management & Support Supervise and support Store Managers in day-to-day operations. Act as a coach to build team capability and ensure optimal staffing across stores. Encourage recognition and accountability, promoting a positive work environment. Collaborate with HR to support hiring, onboarding, and training within the area. Customer Service & Brand Standards Promote a strong customer-first culture across all stores. Review store feedback and customer complaints to drive service improvements. Maintain brand integrity through consistent store presentation, grooming, and adherence to VM standards. Key Deliverables Achievement of sales and service metrics across the area. Strong store-level operational compliance and SOP adherence. Improved profitability through cost controls and low shrinkage. Engaged and trained teams with high performance and low attrition. Positive customer experience and consistent brand presentation.
Group Company: Marks and Spencer Reliance India Private Limited Designation: Store Manager Office Location: Cyber Hub Position description: As a Store Manager, you will lead the operations of your business unit while ensuring a seamless shopping experience for customers. Your key responsibilities will include: Primary Responsibilities: 1. Operational Leadership: Day-to-Day Management: Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display. Procedure Adherence: Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes. Quality Control: Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards. 2. Sales & Performance Management: Target Achievement: Drive and monitor the achievement of sales goals for your department. You’ll also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends. Sales Analysis: Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives. Team Communication: Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals. 3. Customer Experience: Customer Service Excellence: Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor. Building Relationships: Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele. Handling Feedback: Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes. 4. Visual Merchandising & Store Presentation: Merchandising Standards: Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment. Continuous Improvement: Provide constructive feedback to visual merchandisers to enhance the store's visual appeal and product presentation. 5. Shrinkage & Inventory Control: Loss Prevention: Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets. 6. Team Development & Leadership: Training & Development: Facilitate on-the-job training, product knowledge sessions, and visual merchandising workshops to equip your team with the skills needed for success. Role Clarity & Task Delegation: Clearly define roles and responsibilities for each team member, ensuring accountability and efficient task management. Constructive Feedback: Regularly provide feedback that helps your team identify strengths and areas for improvement, fostering continuous personal and professional growth. Motivation & Engagement: Inspire your team to not only meet sales targets but also to follow operational procedures with enthusiasm and dedication. 7. Cashier Support & Training: Support & Supervision: Assist in the training of cashiers and provide ongoing support to ensure smooth operations at checkout, contributing to a positive customer experience.
The Manager Buying will be responsible for planning, selecting, and managing product ranges that align with the business objectives. You will need to demonstrate a strong commercial acumen and possess an eye for market trends to deliver a compelling product offering that drives sales, maximizes profitability, and meets customer expectations. Your key deliverables will include formulating quarterly product plans in alignment with business goals, preparing and presenting range selections to secure sign-off with the Head, managing product bookings to support launch plans and respond to in-season variables, and conducting in-depth analysis to inform and support buying decisions. You will also be responsible for monitoring and responding to sales performance, adjusting production plans in coordination with suppliers, setting and reviewing targets for sales, margins, stock levels, and availability, and participating in operating plan reviews to identify key learnings. Additionally, you will oversee catalogue planning, markdown strategies, and IRP completion, ensure timely alignment between production flows and business commitments, coordinate with suppliers to manage MSI capacity and production timelines, and provide necessary information to support retail layout planning. You will also contribute to the development of effective pricing strategies, stay updated on competitor product offerings and market trends, plan and optimize catalogue assortments tailored to specific store clusters or geographies, and support the implementation of new systems, tools, and process improvements. A key requirement for this role is the ownership of the department operating plan. You will be responsible for the selection and curation of products from the Marks & Spencer global catalogue, ensuring alignment with trends, volume drivers, and key focus areas. You will need to develop local product lines to address market gaps and margin opportunities, strategize product flow and phasing to align with the commercial calendar, and ensure product delivery adheres to the buying plan and critical path. Additionally, you will manage catalogue planning and execution, develop faster-turnaround products for in-season responsiveness, create value fashion lines suited for Tier 2 markets, collaborate with VM and Marketing to showcase seasonal looks and trends effectively, and drive product visibility and performance during peak trading periods, such as gifting seasons.,