Manager Business Solutions – IT eComm

We are looking for a dynamic eComm & Digital IT Manager to play a key role in managing and enhancing the digital and eCommerce technology landscape at M&S Reliance. This role acts as a bridge between IT and business teams, ensuring technology solutions align with strategic goals and deliver a high level of performance, integration, and user satisfaction. The individual will work closely with global M&S platforms (Demandware/SFCC), local partners, and cross-functional stakeholders. Key Deliverables (Essential functions & Responsibilities of the Job) : Manage and enhance eComm and digital applications, ensuring stability, scalability, and business relevance. Collaborate with global M&S teams and JV partners to oversee integrations with the SFCC platform and other digital tools. Establish and maintain IT processes for site operations, incident resolution, and change/enhancement management. Ensure systems meet SLAs, are cost-efficient, and support seamless digital commerce operations. Identify digital/eComm demands and ensure business requirements are properly defined, documented, and translated into actionable IT deliverables. Drive the implementation of technology solutions and oversee end-to-end project delivery within time and budget. Lead technical teams and coordinate with external vendors and contractors. Provide coaching and guidance to internal team members when required. Knowledge Skills and Abilities: Strong knowledge and hands-on experience in Salesforce Commerce Cloud (SFCC) and SFRA framework. Proven expertise in eComm store operations, digital integration, and system architecture. Experience in order management systems (e.g., Sterling), DC inventory, and multi-system integrations. Solid understanding of ITIL practices, project management, and working in Agile/Scrum teams. Ability to analyze business needs, model processes, and propose scalable IT solutions. Strong communication, stakeholder management, and cross-functional collaboration skills. Ability to manage concurrent projects and lead internal/external teams effectively. Show more Show less