Store Manager

To lead and manage all store operations, ensuring sales targets are met, exceptional customer service is delivered, and the store reflects the brand's values and standards. The Store Manager will drive team performance, maintain inventory control, and uphold visual merchandising excellence.

Key Responsibilities:

Sales & Customer Service

• Achieve and exceed store sales targets and KPIs.
• Deliver outstanding customer service; resolve customer complaints and queries efficiently.
• Build a loyal customer base by promoting the JUSTDOGS community and membership programs.

Team Leadership

• Recruit, train, and manage store staff.
• Conduct performance reviews, provide coaching, and foster a positive work environment.
• Prepare work schedules and manage shift rotations.

Store Operations

• Oversee day-to-day operations including opening, closing, cash management, and stock reconciliation.
• Ensure compliance with company policies and SOPs.
• Monitor and maintain cleanliness, safety, and hygiene of the store.

Inventory Management

• Maintain optimal stock levels; coordinate with the supply chain for timely replenishment.
• Conduct regular stock audits and minimize shrinkage and wastage.
• Handle pet food, toys, accessories, and grooming products with care and product knowledge.

Visual Merchandising

• Implement visual merchandising standards as per brand guidelines.
• Plan and execute promotional displays and seasonal changes.

Pet-Centric Culture

• Ensure staff is educated about pet care, behavior, and product knowledge.
• Encourage interactions with pet parents to better understand their needs and preferences.

Key Skills & Qualifications:

• Graduate in any discipline (preferred: retail management or business studies).
• 2–5 years of experience in retail management; pet industry experience is a plus.
• Strong leadership, communication, and problem-solving skills.
• Passionate about pets and customer experience.
• Familiarity with POS systems and basic MS Office tools.