Store Manager (Jewellery)

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Job Summary

Store Manager

Key Responsibilities

Sales & Customer Service

• Achieve and exceed sales targets through effective team management and customer engagement.


• Build long-term relationships with customers by providing personalized service and expert jewellery knowledge.


• Handle high-value transactions with integrity and professionalism.

Team Management

• Set performance goals and conduct regular evaluations.


• Motivate the team to deliver exceptional service and maintain high store standards.

Store Operations

• Oversee day-to-day store activities including opening/closing procedures.


• Maintain store cleanliness, security, and display standards.


• Ensure compliance with company policies and legal regulations.

Inventory & Merchandising

• Monitor stock levels, conduct regular inventory checks, and prevent losses.


• Coordinate with suppliers and the head office for new collections and replenishment.


• Ensure jewellery displays are attractive, updated, and aligned with brand guidelines.

Finance & Reporting

• Manage cash flow, billing, and daily sales reconciliation.


• Prepare and analyse sales reports, and suggest strategies for improvement.


• Control store expenses and optimize operational efficiency.

Marketing & Promotion

• Implement in-store promotions, events, and festive campaigns.


• Collaborate with marketing teams to enhance customer footfall and sales.


• Maintain strong local market knowledge to attract potential customers.

Skills & Qualifications

• Bachelor s degree in Business Administration, Retail Management.


• 1-2 years of experience in retail management, preferably in luxury or jewellery sector.


• Strong leadership, communication, and interpersonal skills.


• Excellent sales and negotiation abilities.


• Knowledge of gemstones, diamonds, precious metals, and jewellery trends (preferred).


• Proficiency in POS systems, MS Office.

Key Attributes

• Professional appearance and etiquette.


• Ability to handle pressure in a luxury retail environment.


• Trustworthy, especially when dealing with high-value products.


• Goal-oriented with a passion for jewellery and fashion.