Store Head

Location:

Employment Type:

Salary:

About Gigabox

offline stores

Jodhpur

Role Overview

Store Head

This role demands a proactive leader who can think strategically, execute operationally, and bring a sense of ownership to the store.

Key Responsibilities:

1. Store Operations & Management

• Oversee end-to-end store operations, ensuring smooth and efficient functioning.
• Implement and maintain

  store SOPs

  , processes, and systems.
• Ensure visual merchandising and store hygiene meet brand standards.
• Monitor daily KPIs and produce regular performance reports.

2. Team Leadership

• Recruit, train, and manage store staff (sales, billing, stock, service teams).
• Build a strong team culture with clear responsibilities and accountability.
• Conduct regular team meetings, reviews, and performance evaluations.
• Motivate staff to achieve sales targets and deliver exceptional service.

3. Customer Experience

• Ensure a top-tier customer experience aligned with the Gigabox brand.
• Handle escalations, complaints, and customer-facing situations gracefully.
• Build and maintain strong customer relationships to promote loyalty.

4. Inventory & Procurement

• Oversee stock management including inward, outward, stock audits, and replenishment.
• Coordinate with vendors and central purchasing team to ensure optimal inventory.
• Identify fast-moving and slow-moving items and plan accordingly.

5. Sales & Business Growth

• Ensure monthly sales targets and category performance goals are met.
• Analyze sales trends and take corrective actions to boost store performance.
• Plan local promotions, in-store activities, and collaborations to increase footfall.

6. Compliance & Administration

• Ensure all store compliance, safety norms, and documentation are maintained.
• Manage store expenses, petty cash, and operational budgets.
• Coordinate with management for reports, updates, and requirements.

Key Responsibilities

• MBA (mandatory)

  — preferably in Retail Management, Operations, or Business Administration.

Skills & Experience

• Strong leadership and team-building abilities.
• Excellent communication skills (Hindi & English).
• Experience in retail operations or store management preferred (not mandatory).
• Understanding of customer service, merchandising, marketing, and sales.
• Ability to multitask, make decisions, and take ownership.
• Familiarity with digital tools, POS systems, and mobile-app-based operations is a plus.

Additional Requirements

• Relocation to Jodhpur is mandatory

  (assistance can be discussed).
• High sense of responsibility, integrity, and professionalism.
• Willingness to work flexible hours if required.

Why Join Gigabox?

• Opportunity to become part of a fast-growing omnichannel retail brand.
• High level of ownership and autonomy.
• Direct working exposure with the founding team.
• Career growth as we expand across more categories and cities.
• Also ESOP options once available