StockDaddy - Team Lead - Inside Sales

Job Description

Key Responsibilities Areas.- People/Team management and working towards delivering the required admission targets.Profile Roles and Responsibilities include but not limited to :- Recruit, Train, and Coach the Sales Team.- Recruit and train to ensure that there is enough strength to handle the sales projections 15 days in advance. - Provide training, help, and second voice to the sales advisors to help them achieve their targets. - Develop rebuttals for the evolving customer queries and train the team members on the same. - Work with the Training Manager to ensure the success of trainees. - Set goals and measure/audit performance of each team member - Develop sales target for each of the team member and explain them the same with deadlines. - Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations. - Conduct daily team hurdles to brief the team on the team and individual targets. - Motivate team members to meet and exceed targets. - Initiate Performance Improvement Plans for regular non-performers and provide training interventions, feedbacks in coordination with the Training Manager. - Audit calls, emails to ensure productivity and 100% compliance to processes for each team member.- Handling team of 10 to 15 counsellors and driving admissions for assigned Institutions.- Mentoring & encouraging team to achieve admission targets.- Providing daily ongoing performance coaching to enable team members to develop and perform.- Set performance objectives for and with employees, conduct performance review, and provide performance feedback on a periodic basis.- Shrinkage and attrition management.- Assists with the development and/or monitoring of workflow, procedures, and metrics to track employee and department productivity for Department improvements- Fully facilitates and leads small group meetings for employees.- Encourage & motivate team to meet day-to-day admission/enrolmen targets without any impact to SLA.- Quality audits- Working on corrective and action plans for the improvement of Team's quality scores.Qualifications :- Graduation is a mustAdditional Information7-to-10-year experience in handling and managing the counselling/admission/inside sales operations with a team size of 10 to 20 professionals. Candidate from Education/EdTech/E-learning/BPO domain is highly preferred. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.