State Collection Manager

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Role Overview

The State Collection Manager will lead and manage the overall collections function for Home Loans and Loan Against Property (LAP) portfolios across Maharashtra and Gujarat. The role requires strong leadership, strategic planning, and deep understanding of secured lending products with extensive field collections experience. The candidate will be responsible for optimizing recovery rates, reducing delinquencies, managing agencies, and ensuring adherence to regulatory and company compliance standards.

JOB SUMMARY

• Handling the Collection portfolio of branches

Responsible to oversee the collections by Collection Managers and executives & ensure follow-ups on collection of overdue from customers

• Planning and executing collection on monthly basis to achieve collection efficiency
• Review the existing loan portfolios continuously and assess the potential clusters of concern.
• Ensure that the resources are optimally used with the number of visits, contacts, PTP conversion ratio etc.-Settlement process involving issue of settlement letters to be in line with approvals received. Ensure nil delay in cash TAT and posting of payments.
• Analyse and provide periodic updates of all accounts on the loan portfolio in the cluster to the Collections team
• Escalate critical matters for any process or data related deviations and ideate on resolution
• Ensure delinquencies across buckets are maintained within the target range
• Coordinate with litigations team, initiate legal actions against NPA accounts, re possession and sale of property
• Responsible for empanelling and coordinating with the enforcement agencies, cheque pick up agencies for collections
• Ensure that the collection agencies and executives adhere to the legal guidelines
• Provide support during internal& external collection audits
• Ensure that the team follows all the guidelines and processes set by the organisation
• Monitor agency performance and take steps to improve productivity and correct aberrations
• Model and foster behaviours that support the organizations values and culture creating an atmosphere of trust, cooperation, accountability, and dedication to organization
• Set productivity targets & monitor performance of the Collection executives, managers and agencies and correct aberrations
• To Guide and lead the team towards achieving monthly targets.
• EOD Reporting to Department Head
• Maintaining Reports
• Training & motivation to staff

ROLES & RESPONSIBILITIES

Financial Perspective:

• Handling the Collection portfolio of branches
• Responsible to oversee the collections by Collection Managers and executives & ensure follow-ups on collection of overdue from customers NPA management

Customer Perspective:

• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT

Process Perspective:

• Escalate critical matters for any process or data related deviations and ideate on resolution.

• Manage and deliver monthly performance in terms of resolution, roll backs, recovery rates /values as per target set for the assigned portfolio.

• Ensure delinquencies across buckets are maintained within the target range.

Development Perspective:

• Training & motivation to staff.
• To Guide and lead the team towards achieving monthly targets.

If Interested then share your updated CV jyotiverma@olivegreenconsulting.com