Position Summary...As the Staff Product Manager for User Generated Content, you’ll define and drive the future of how customer voices shape Walmart’s shopping experience. You’ll lead strategy and execution for the end-to-end UGC platform — from contributor experiences, engagement and trust systems — working across design, engineering, data, and partner teams to bring this vision to life at global scale.What you'll do...
About Team:
The Customer Experience team lives on the front line of e-commerce innovation. This collaborative team, made up of engineering, UX, product management, along with web and technology evangelists, is rapidly iterating new products and site features at scale. We build scalable, high-performing experiences that power the future of digital shopping — from next-generation front-end platforms to intelligent back-end systems serving billions of customer interactions every year.The
User Generated Content (UGC)
team is on a mission to make
Walmart the most trusted place to shop
— where every purchase decision is guided by the authentic voices of our customers. As part of the
Customer Experience organization
, we turn millions of reviews, photos, and videos shared by real shoppers into powerful insights that inspire confidence and drive growth for both customers and sellers.We own the end-to-end platform that enables customers to share feedback seamlessly, and transforms this feedback into clear, helpful, and actionable insights that make shopping simpler, smarter, and more human. Every day, our systems process millions of reviews — ensuring they’re authentic, trustworthy, and easy to consume across Walmart’s global ecosystem.At the heart of our innovation is
AI and Large Language Models (LLMs)
that bring customer feedback to life. We built experiences like
Review Summary
, a generative AI feature that distills thousands of customer reviews into clear, trusted insights — helping shoppers instantly understand what people love (or don’t) about a product. Our AI capabilities also power fraud detection, personalized review displays, and the next generation of conversational experiences that make contributing and consuming feedback effortless.Together, we’re evolving UGC from a passive feature into a
strategic engine for trust, discovery, and community
— where every customer voice builds confidence, empowers sellers, and shapes the future of shopping at Walmart scale.
What You'll do :
The Product Lead:
- Develops and champions a product vision, strategy, and roadmap for a product area in support of corporate goals and objectives
- Drives the execution of multiple business plans and projects for Product Management
- Drives the product discovery process for large, complex, and/or ambiguous projects
- Supports product implementation and deployment for large, complex, and ambiguous projects
- Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity
What Youll Bring :
Domain & Technical Knowledge
–Thoroughly comprehends the Customer needs, business domain, the technology, and industry trends. Methodically deploys new technology solution while managing adoption, uncertainty, and business risks.
Strategic Thinking, Road mapping & Planning
– Proactively identifies and considers innovative opportunities, product longevity, more effective and efficient solutions by actively seeking best practices from competitors, industries, and users. Effectively structures items in the product backlog into short-term, intermediate, and long-range technology product development plans aligning with the business strategy.
Business & Financial Acumen
– Holistically grasps essential operational, retail, and financial concepts relevant to the role and exhibits robust analytical skills applicable to crafting business cases for tech investments, comfortably making value projections.
Product Lifecycle Management
– Core PDM skills required to lead product development efforts including ability to synthesize Customer, business, systems, and design requirements into product documentation for engineering and usher that work from ideation, to launch, to scale.
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Belonging
We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications:Bachelor of Science and 5 years' product management experience OR Master of Science and 2 years' product management experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...
BLOCK- 1, PRESTIGE TECH PACIFIC PARK, SY NO. 38/1, OUTER RING ROAD KADUBEESANAHALLI, , India R-2332237
