Sr.Training Operations Manager

• Any Graduate
  

Salary:

Experience:

• Training Delivery & Execution
• Manage daily operations for all ongoing batches (Online, Classroom, Corporate, Academic)
• Ensure on-time class initiation and closure as per schedule
• Monitor trainer performance and ensure 100% trainer availability
• Set up and manage learning tools (Zoom, LMS, assignments, recordings, etc.)
• Trainer Management
• Maintain a trainer pool for all technologies/domains/offline/online
• Handle trainer sourcing, onboarding, scheduling, feedback, payouts, and contracts
• Build contingency plans for trainer dropouts or delays
• Learner Experience & Support
• Coordinate with learner support and counseling teams for issue resolution
• Track learner attendance, satisfaction scores (CSAT), and NPS
• Drive timely issuance of certificates, assignments, and evaluations
• EdTech experience in handling scale (3000+ learners/month)
• Exposure to B2C, B2B, and College Training operations
• Operational Excellence & Automation
• Create SOPs and trackers for batch progress, escalations, and quality monitoring
• Work with tech team to enhance LMS workflows and reporting dashboards
• Continuously identify process gaps and drive automation
• Stakeholder Management
• Liaise with Sales, Academic, Placement, Product, and Content teams for smoother operations
• Provide timely MIS and dashboards to stakeholders
• Represent delivery team in internal planning and review meetings
  

Required Skills & Qualifications

• Bachelor's degree required
• 12+ years of relevant experience in training operations, preferably in EdTech
• Excellent stakeholder and vendor management skills
• Strong planning, analytical, and coordination skills
• Familiarity with LMS, Zoom/MS Teams, Google Workspace, CRM, and ERP systems
  

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