Sr.Training Operations Manager

12 - 17 years

12 - 14 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

The Training Operations Manager will be responsible for end-to-end execution and management of training delivery across online, offline, and hybrid formats. This includes trainer sourcing and coordination, batch scheduling, learner experience, operations automation, and ensuring SLAs on quality, punctuality, and feedback are met across all programs.
Key Responsibilities 1. Training Delivery & Execution
  • Manage daily operations for all ongoing batches (Online, Classroom, Corporate, Academic)
  • Ensure on-time class initiation and closure as per schedule
  • Monitor trainer performance and ensure 100% trainer availability
  • Set up and manage learning tools (Zoom, LMS, assignments, recordings, etc.)
2. Trainer Management
  • Maintain a trainer pool for all technologies / domains / offline / online
  • Handle trainer sourcing, onboarding, scheduling, feedback, payouts, and contracts
  • Build contingency plans for trainer dropouts or delays
3. Learner Experience & Support
  • Coordinate with learner support and counseling teams for issue resolution
  • Track learner attendance, satisfaction scores (CSAT), and NPS
  • Drive timely issuance of certificates, assignments, and evaluations
  • EdTech experience in handling scale (3000+ learners/month)
  • Exposure to B2C, B2B, and College Training operations
4. Operational Excellence & Automation
  • Create SOPs and trackers for batch progress, escalations, and quality monitoring
  • Work with tech team to enhance LMS workflows and reporting dashboards
  • Continuously identify process gaps and drive automation
5. Stakeholder Management
  • Liaise with Sales, Academic, Placement, Product, and Content teams for smoother operations
  • Provide timely MIS and dashboards to stakeholders
  • Represent delivery team in internal planning and review meetings
Required Skills & Qualifications
  • Bachelors degree required
  • 12+ years of relevant experience in training operations, preferably in EdTech
  • Excellent stakeholder and vendor management skills
  • Strong planning, analytical, and coordination skills
  • Familiarity with LMS, Zoom/MS Teams, Google Workspace, CRM, and ERP systems

Job Category:

Trainers

Job Type:

Full Time

Job Location:

Hyderabad
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