Sr. Technical Support Engineer

Job Title: Onsite Technical Support Engineer

Experience- 8 to 15 years

Job Summary:

As an Onsite Technical Support Engineer, you will be the face of our technical expertise, providing direct, hands-on support to our clients. You'll be responsible for troubleshooting, maintaining, and optimizing companies solutions, ensuring seamless and secure network access.

Responsibilities:

* Onsite installation, configuration, and maintenance of Zero Trust Network Access solutions.

* Diagnose and resolve technical issues related to network connectivity, application access, and security policies.

* Provide clear and effective communication to clients, ensuring they understand the solutions and processes.

* Collaborate with remote support teams and engineers to escalate and resolve complex issues.

* Document all support activities, including issue resolution steps and client interactions.

* Conduct training sessions for clients on products and best practices.

* Stay up-to-date with the latest industry trends and product updates.

Qualifications:

* Bachelor's degree in Computer Science, Information Technology, or a related field.

* Proven experience in onsite technical support or field engineering, preferably in network security.

* Strong understanding of networking concepts, protocols, and security principles.

* Hands-on experience with Linux server administration, network troubleshooting, configuration, and installation.

* Practical implementation experience with popular brands of security solutions such as:

* Endpoint Detection and Response (EDR)

* Unified Threat Management (UTM)

* Next-Generation Firewall (NGFW)

* Security Information and Event Management (SIEM)

* Multi-Factor Authentication (MFA)

* Privileged Access Management (PAM)

* Privileged Identity Management (PIM)

* Excellent problem-solving and troubleshooting skills.

* Exceptional communication and interpersonal skills.

* Ability to work independently and as part of a team.

* Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus.