Sr. Technical Support Engineer

Job Title : Sr Technical Support Engineer

Company : IP SUPERSHOPPEE PVT LTD

Job Type : Full-time

Salary : Salary is negotiable for the right candidates

Contact : careers.ipshopy@gmail.com | +91 90215 05747 | +91 90289 95970

Location : ipshopy, Dnyanpeeth Campus, T-18, Software Technology Park of India (STPI), Opposite Garware Stadium, Naregaon Road, Cidco, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra – 431006

About ipshopy.com

ipshopy.com is a growing multi-seller eCommerce platform that empowers businesses to sell online with ease. We connect sellers and buyers through a seamless, reliable, and scalable digital marketplace. As part of our expansion, we’re seeking a Technical Support Engineer to help ensure exceptional user experience for our sellers and customers.

Role Overview :

As a Technical Support Engineer, you’ll be the bridge between our users and our technical team. You’ll troubleshoot platform issues, provide prompt and effective support to sellers and buyers and collaborate with our developers to resolve technical challenges.

You’ll play a key role in maintaining high uptime, ensuring smooth operations and helping our users get the most out of ipshopy.com.

Key Responsibilities :

• Respond to support tickets, chat and email inquiries from sellers and buyers.
• Diagnose and troubleshoot issues related to website performance, payments, orders and user accounts.
• Escalate bugs and system errors to the development team with detailed documentation.
• Provide guidance and training to users on platform features and functionalities.
• Monitor system health, logs and uptime alerts using appropriate tools.
• Collaborate with product and engineering teams to test new features and releases.
• Maintain a knowledge base of common issues and solutions.
• Ensure all issues are resolved within agreed service-level timelines (SLAs).

Requirements :

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ years of experience in technical support or system administration, ideally within an eCommerce or SaaS environment.
• Experience with eCommerce platforms (e.g., Shopify, WooCommerce, Magento, or custom multi-vendor systems).
• Excellent communication and problem-solving skills.
• Ability to work independently and prioritize multiple tasks.

What We Offer :

• Opportunity to work with a fast-growing eCommerce startup
• Collaborative and innovative work culture
• Career growth opportunities within the platform

Additional Requirement :

• Candidates must be ready to relocate to Chhatrapati Sambhajinagar (Aurangabad), Maharashtra – 431006 for this position.

How to Apply :

Interested candidates should send their updated resume along with a cover letter to careers.ipshopy@gmail.com You can also contact us at +91 90289 95970 or +91 90215 05747 for more details.

We are excited to have you join us in helping ipshopy.com grow and thrive in the digital world!

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Work Location: In person