Sr. Technical Support Engineer

As a Senior Technical Support Engineer at IP SUPERSHOPPEE PVT LTD, you will be an integral part of the team responsible for ensuring exceptional user experience for our sellers and customers on the ipshopy.com platform. **Key Responsibilities:** - Respond to support tickets, chat, and email inquiries from sellers and buyers. - Escalate bugs and system errors to the development team with detailed documentation. - Provide guidance and training to users on platform features and functionalities. - Monitor system health, logs, and uptime alerts using appropriate tools. - Collaborate with product and engineering teams to test new features and releases. - Maintain a knowledge base of common issues and solutions. - Ensure all issues are resolved within agreed service-level timelines (SLAs). **Qualifications Required:** - Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). - 1+ years of experience in technical support or system administration, ideally within an eCommerce or SaaS environment. - Experience with eCommerce platforms like Shopify, WooCommerce, Magento, or custom multi-vendor systems. - Excellent communication and problem-solving skills. - Ability to work independently and prioritize multiple tasks. **What We Offer:** - Opportunity to work with a fast-growing eCommerce startup. - Collaborative and innovative work culture. - Career growth opportunities within the platform. **Additional Requirement:** Candidates must be ready to relocate to Chhatrapati Sambhajinagar (Aurangabad), Maharashtra 431006 for this position. If you are excited about joining a dynamic team and contributing to the growth of ipshopy.com, please send your updated resume along with a cover letter to careers.ipshopy@gmail.com. For more details, you can contact us at +91 90289 95970 or +91 90215 05747. We look forward to welcoming you to our team and working together to help ipshopy.com thrive in the digital world!,