Sr. Technical Support Engineer

MICROLINK SOLUTIONS PVT LTD

Microlink Solutions Pvt Ltd., a leading IT Infrastructure and IT Solutions Provider is a professional organization committed to provide outstanding Value Added Services to its Corporate and Institutional Customers.

Microlink is charting out new avenues & territories for a strong & exponential growth for which, we are looking out for experienced, talented, & dynamic team members who has the right Attitude, Ability and are prepared to meet up challenges of future growth.

Technical Support Engineer

Location: Jamnagar & Gir

Department: IT Support

Reports To: Service Account Manager

Job Description:-

Guest-Facing Responsibilities

• Provide on-demand, personalized technical assistance to hotel guests (e.g., Wi-Fi setup, streaming, smart room controls, device connections).
• Assist guests with audio-visual setups for meetings, presentations, and events.
• Configure and support guest room entertainment systems.
• Guide guests in using hotel mobile apps, digital room keys, and in-room tablets or smart assistants.
• Deliver prompt, courteous, and professional service, ensuring minimal disruption to guests’ stay.

Operational & Technical Support

• Coordinate with the IT department to monitor and maintain guest network performance and ensure high-speed, secure connectivity.
• Report and troubleshoot hardware/software issues in guest rooms and public areas.
• Assist with configuration and maintenance of hotel smart systems.
• Support VIP setups, pre-arrival technology requests, and post-departure data security checks.
• Keep records of guest IT requests, solutions, and feedback for continuous improvement.

Training & Collaboration

• Train front office and concierge staff on basic guest tech support protocols.
• Work closely with Rooms Division, Engineering, and IT to maintain operational excellence.
• Stay updated on emerging hospitality technologies to enhance the guest experience.

Qualifications & Requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
• Minimum 2–3 years’ experience in IT support, preferably in the hospitality industry or luxury environment.
• Strong knowledge of:
• Networking (LAN/Wi-Fi troubleshooting)
• Smart room systems (IoT, IPTV, automation)
• Mobile device connectivity (Android, iOS, Windows, macOS)
• Audio-visual and conference tech
• Excellent interpersonal and communication skills.
• Service-oriented mindset with attention to detail and discretion.
• Ability to work flexible hours, including weekends and holidays.
• Fluent in English (additional languages preferred).

Core Competencies

• Guest-Centric Mindset
• Technical Proficiency
• Problem Solving & Adaptability
• Professionalism & Confidentiality
• Team Collaboration
• Time Management

For more details:

visit our website: WWW.Microlink.co.in

LinkedIn Page: https://www.linkedin.com/company/microlink-solution-pvt.ltd./

Facebook Page: https://www.facebook.com/microlinksolutions/

With Regards,

Vinkal Gor | Microlink Solutions Pvt.Ltd. | Ahmedabad | Mob: 98244 08739 |DID No. : 079 4106 9027 | E-mail: vinkalg@microlink.co.in , hr@microlink.co.in | www.microlink.co.in

Job Type: Full-time

Pay: ₹500,000.00 - ₹700,000.00 per year

Benefits:

• Provident Fund

Work Location: In person