Sr. Support Specialist (Banking Products)

Job Description

The individual will provision general end user support to users workspace equipment (local), provide stable IT environment to the end user community, SLA Adherence, Incident management for issues that can t be handled by 1st level support, Effective ticket handling and dispatch, Customer Service Excellence, Problem Management Input, Knowledge Management Input, Host knowledge transfer sessions, Create support documentation, Identify and support continuous improvement opportunities, Provide hardware support to end users equipment (laptop/desktop, mobile phones), Provide software support to end users (general applications), Provide support to general workspace equipment (ex.: fixed&mobile telephony, printers, projectors), Incident management in coordination with other support levels (1st & 3rd), Support end users with escalation of any support topics, Maintain IT resources available to comply with local business needs (may include events and training), Main contact to work in coordination with the tech teams on specific problem solving (networking, server, etc.) What youll do Installing Microsoft Windows 7/10, Office 365, and other software Managing help desk processes, emails, and calls Maintain software inventory Support servers, telephony, and business applications Create documentation and provide training What you will need 4+ Years of experiecene Help Desk, Windows Server, and VMWare Widows 7,8, 10, 2008, 2012 Active Directory, Group Policy, WSUS