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Executive - Technical Support

Executive - Technical Support

ESY Tech Resources India

0 - 1 years

1 - 2 Lacs

chennai

Posted:-1 days ago| Platform:

Apply

Skills Required

technical support customer satisfaction troubleshooting technical support software technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide remote support for POS systems, troubleshoot hardware issues, assist in installation/configuration, and ensure customer satisfaction.

Roles and Responsibility

Provide technical support to clients via phone, email, or chat.
Troubleshoot and resolve technical issues efficiently.
Collaborate with internal teams to resolve complex technical issues.
Develop and maintain technical documentation and knowledge base articles.
Analyze customer feedback and suggest improvements to processes and procedures.
Stay updated with new technologies and industry trends.

Job Requirements

Strong understanding of technical support principles and practices.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Strong analytical and troubleshooting skills.
Experience with technical support tools and software.
Ability to collaborate with cross-functional teams.

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ESY Tech Resources India

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Executive - Technical Support