Sr. Software Engineer - Salesforce Sales Cloud

3-5 Years

• Analyze and understand requirements, and provide technical solutions.
• Analyze requirements and develop technical solutions aligning to Salesforce best practices.
• Conduct solution reviews of team members.
• Contribute to Practice level tools and asset creation activities.
• Involve in ideation activities to build tools and assets for the Practice.
• Mentoring and grooming junior team members.
• Participate in performing procedures, especially focusing on complex issues.
• Provide guidance and expertise to team members.

Platform Development:

• Hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, LWC Development
• Completion of Trailheads & Badges related to Salesforce Platform Development.

Sales Cloud:

• Hands-on experience in Configuring & customizing Sales Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contract Management, Lead Management, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards.
• Completion of all the Sales Cloud Trailheads & Badges.

Experience Cloud:

• Hands-on experience of Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards.
• Completion of all Experience Cloud Trailheads & Badges.

Service Cloud:

• Hands-on experience in Configuring & customizing Service Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards.
• Completion of all Service Cloud Trailheads & Badges.

Any Industry Clouds:

• Hands-on experience in any Industry Cloud like: B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc.
• Completion of Trailheads & Badges for any of the Salesforce Industry Clouds.

Accountability:

• Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.

Drives Results:

• Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.